Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
AI virtual assistant helps home service businesses offer 24/7 support, capture more leads, and save time by handling customer...
CGI will apply its global retail expertise to drive real, measurable digital transformation outcomes for Kesko through their ...
Patent-pending tech auto-updates product content on top retailers like Amazon and Walmart to boost sales and maximize return ...
FreeCast uses advanced AI and data insights to boost partner growth and unlock new revenue streams across the global streamin...
BetSymphony revolutionizes iGaming with its no-revenue-share platform and BetHarmony AI, creating an intuitive, conversationa...
Bright Pattern and Voxtron will showcase AI-powered omnichannel contact center solutions at GITEX GLOBAL 2025, October 13–1...
RingCentral is now the Chicago Cubs’ official cloud communications partner, enhancing fan engagement and employee collabora...
Verint shareholders to get $20.50 per share in cash, an 18% premium over its unaffected stock price, as part of the acquisiti...
Backed by $5.6M, Agenda Hero unveils Magic Schedules and a smart conversational AI tool, bringing bold simplicity to calendar...
Procedureflow partners with Laivly to combine visual guidance and AI, boosting contact center speed, accuracy, and customer e...
