Agent Assist Tools
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Contact Center as a Service (CCaaS)
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ZIWO secures investment from Amplify Growth Fund to expand its Arabic-first AI contact center platform across MENA and accele...
HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...
Plume Design acquires Sweepr to combine AI care orchestration with real-time network intelligence, helping ISPs reduce costs ...
CallTower boosts secure federal communication with the FedRAMP Authorized Genesys Cloud platform, enabling AI-powered citizen...
My Country Mobile announces strategic partnerships with telcos and MNOs to deliver white-label UCaaS, CCaaS & CPaaS solutions...
Exotel launches Harmony, an AI-human CX platform unifying voice, messaging & AI, poised to drive double-digit revenue growth ...
Akasa Air’s new system lets them manage customer interactions across voice, email, and more through a unified omnichannel p...
The new Customer Engagement Bundle adds advanced queue management and SMS shared inbox to streamline lightweight contact cent...
