RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...

NiCE has acquired conversational AI leader Cognigy for $955M, marking a major leap in AI-powered customer experience and the ...

Choosing the right CRM for your contact center in 2025: expert insights on AI, personalization, vendor fit, and future-proof ...

CRM integrations that power omnichannel contact centers drive seamless customer experiences and efficiency across channels, e...

AI‑enabled CRMs are changing agent workflows by delivering real‑time insights, sentiment analysis, and automation to tran...

CCaaS (Contact Center as a Service) is a cloud-based platform that unifies customer support across voice, chat, email, and so...

In 2025, leading cloud contact center platforms like Genesys Cloud CX, NICE CXone, Amazon Connect, and Talkdesk are redefinin...

Deepfakes used to be mere internet viral stunts, but were not so long ago. Fake videos of celebrities doing or saying somethi...

You don’t need to be told that retail today moves fast. You feel it. Customers shop 24/7, demand instant support, and want ...