HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...

Cisco rolls out Webex Contact Center for ServiceNow, unifying voice, digital channels, data, and AI to help agents resolve cu...

Invosys partners with MaxContact to integrate AI-driven contact centre capabilities, helping businesses improve CX, productiv...

Circles partners with HCLTech to accelerate AI-driven connectivity innovation, modernize MVNO/MVNE platforms, and scale digit...

Genesys and Fujitsu modernize AEON Financial’s contact centers with Genesys Cloud, introducing AI voice concierge, reducing...

Radware introduces its Agentic AI Protection Solution to defend enterprises from autonomous AI threats, prompt injection atta...

LeadDesk strengthens its AI-driven CCaaS platform by acquiring Fluentic, expanding multilingual customer service capabilities...

CelcomDigi enhances efficiency and customer experience by deploying Comviva’s BlueMarble-powered Digital Distribution Manag...

2X Solutions introduces Pre-Text Messaging to boost live connection rates by sending compliant texts before AI-initiated call...

Upland Software introduces the BA Insight Platform to deliver connected, secure, and AI-ready enterprise search experiences.