FirstComm launches AscendOne, a unified UC, contact center and AI platform that simplifies communications and improves custom...

Kent County Council awards Capita a £9M contract to modernise contact centre services using AI, automation and multi-channel...

At CES 2026, AI chatbots, speech analytics, and omnichannel CX platforms will redefine enterprise customer engagement strateg...

AVANT announces a strategic growth partnership with Court Square Capital Partners and reinvestment from Pamlico to accelerate...

ASN Bank signs a multi-year agreement with HCLTech to modernise IT systems, streamline operations, and enhance customer exper...

NexTalk expands compatibility with Amazon Connect, Genesys, NICE, and SharpenCX, enabling seamless, compliant accessibility w...

Enreach and Cataleya partner to expand AI-powered UCaaS in Asia-Pacific, offering a white-label, multi-tenant platform tailor...

NiCE debuts a locally hosted CXone Mpower instance in South Africa, delivering AI-powered, compliant, and resilient customer ...

Cloud first contact centers are rising fast across industries. Discover what drives this shift and how leaders gain speed, s...

8x8’s adoption of ISO/IEC 27018 highlights its commitment to secure, responsible cloud data practices and building trust in...