8x8 announces global availability of 8x8 Engage, enabling enterprises to empower customer-facing teams with AI insights, CRM ...

USAN signs a strategic collaboration with AWS to deliver AI-powered contact center solutions built on Amazon Connect, improvi...

Vodafone Germany extends its partnership with Amdocs to advance its multi-year transformation, adopting GenAI, cloud migratio...

IDnow adopts Bright Pattern’s AI-powered contact center platform to support over 1 million monthly identity verifications a...

Red Hat extends its collaboration with Bell Canada to accelerate 5G innovation and hybrid cloud transformation using OpenShif...

Talkdesk and Ellit Groups partner to deliver AI-powered CCaaS solutions, transforming healthcare IT, patient, and physician s...

8x8 and KCOM partner to deliver secure, high-availability unified communications and AI-powered contact center services acros...

HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...

Cisco rolls out Webex Contact Center for ServiceNow, unifying voice, digital channels, data, and AI to help agents resolve cu...

Invosys partners with MaxContact to integrate AI-driven contact centre capabilities, helping businesses improve CX, productiv...