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Atento collaborates with Sanas and Thrivin to scale impact sourcing and AI-augmented customer experience, combining global ta...
UJET launches Agentic Experience Orchestration (AXO), an AI framework that unifies CX data, automates agent workflows, and in...
Kustomer launches a standalone enterprise AI platform that integrates with existing helpdesks like Zendesk, delivering automa...
NiCE launches agentic AI innovation that converts enterprise interaction data into ready-to-deploy AI agents, accelerating CX...
Verint expands its AI-powered bot portfolio to Calabrio customers, enabling advanced CX automation, workforce optimization, a...
CallMiner unveils advanced AI capabilities including classifiers, sentiment analysis, and customizable summaries to help ente...
Movate and Kahuna Labs partner to deliver AI-powered technical support solutions designed to reduce costs, improve resolution...
USAN signs a strategic collaboration with AWS to deliver AI-powered contact center solutions built on Amazon Connect, improvi...
How edge AI at MWC 2026 could reshape contact center technology, from network-embedded voice intelligence to distributed CX i...
Krisp introduces Listener-side Accent Conversion, a real-time AI technology that improves understanding of accented speech in...
