Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Convoso partners with Global Telecom Solutions to deliver AI-powered outbound dialing and compliant contact center tools to r...
Talkdesk introduces CXA-powered Commerce Orchestration and a new Consumer Goods Experience Cloud to transform retail and B2B ...
Novo Nordisk International Operations commits to Veeva Vault CRM, strengthening global commercial execution with AI-driven, c...
CapStone Holdings acquires Structurely to accelerate AI-driven sales automation, leveraging deep conversational data and infr...
VoAgents introduces powerful voice AI platform upgrades, enabling instant call handling, smarter automation, and scalable cus...
Minuscule Technologies introduces AI-powered voice support within Salesforce Service Cloud, enabling unified data, smarter ag...
Syncrux unveils Optix, an agentic AI platform designed to execute and verify full business workflows, enabling adaptive autom...
Torrent Consulting’s Salesforce strengths enhance ZS’s healthcare expertise and AI innovation, driving greater value for ...
VML UK is leading AJ Bell’s CRM transformation to enhance data-driven customer engagement and elevate the investment platfo...
New integration delivers HIPAA-compliant insights, unified dashboards, and retention tools to help multi-location and PE-back...
