Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
O2 and McAfee launch AI-powered Protect Advanced, offering device security, scam protection, parental controls, and privacy t...
Coforge advances EvolveOps.AI, enabling autonomous IT operations, reducing downtime, improving hybrid cloud resilience, and a...
EDO launches ChatEDO, a conversational AI tool that gives agencies instant, natural-language access to Convergent TV advertis...
Two companies integrate their tools to deliver a smoother, more seamless billing experience, enhancing efficiency and improvi...
Zendesk’s AI-driven support now integrates with Microsoft 365, boosting efficiency, security, and control for IT, HR, and F...
Coeo Group deploys Bright Pattern’s ai powered omnichannel platform across Europe, modernizing contact center operations an...
