Friday, February 20, 2026
Category: AI & Automation in Contact Centers
AI & Automation in Contact Centers

Workshop launches Cici, an agentic AI assistant designed to help teams plan, write, and manage internal communications faster...

AI & Automation in Contact Centers

Parambil introduces an agentic AI platform with autonomous agents to help legal teams investigate cases, draft documents, and...

AI & Automation in Contact Centers

Ada introduces its unified Reasoning Engine, enabling smarter AI agents, improving customer experience automation, and delive...

AI & Automation in Contact Centers

Coforge advances EvolveOps.AI, enabling autonomous IT operations, reducing downtime, improving hybrid cloud resilience, and a...

AI & Automation in Contact Centers

HCLTech launches VisionX 2.0 with NVIDIA, delivering real-time industrial edge AI, enhanced safety, secure deployment, and im...

AI & Automation in Contact Centers

8x8 launches Smart Assist, an AI-powered solution that improves agent productivity, speeds issue resolution, reduces errors, ...

AI & Automation in Contact Centers

AI is reshaping contact centers. See how NVIDIA, AMD, Intel, and emerging accelerators determine real-time performance, laten...

AI & Automation in Contact Centers

Mavenir and Red Hat collaborate to deliver secure on-premise conversational and agentic AI solutions, helping telecom operato...

AI & Automation in Contact Centers

Rollick introduces an AI Assistant that helps OEMs engage shoppers, improve digital experiences, capture leads, and convert c...

AI & Automation in Contact Centers

AurionX introduces an AI-managed call center with always-on voice agents, fast deployment, and expert oversight to improve cu...