Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...

Pegasystems launches Pega Self-Service Agent, transforming complex workflows into interactive AI-powered experiences to redef...

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

AI is no longer optional in contact centers—it's essential. Forward-thinking leaders in healthcare, tech, and service indus...

In 2025, AI-driven autonomous contact centers are transforming healthcare by streamlining patient interactions, optimizing wo...

On July 1, 2025, Fujitsu launched 1Finity, a new global subsidiary unifying its networking businesses under one brand. Combin...

Waypoint AI, founded in 2024, has raised $3.1M in pre-seed funding to automate technical escalations in software companies. I...

Wunderkind Launches 'Build': Flexible AI Integration for Marketers June 25, 2025, New York — Wunderkind unveils Build, a d...

Imagine your home security sensor faults, and before you know it, your service provider calls with a solution underway. This ...

Customer experience in 2025 is your brand. AI powers smart service, but without proper preparation, it can cause frustration ...