Friday, February 20, 2026
Workshop, a platform known for simplifying and enhancing internal communications, has introduced Cici, a new agentic AI assistant created specifically for modern communication teams. With this launch, Workshop aims to help internal communicators plan, write, design, and deliver messages more efficiently while reducing uncertainty and manual effort. As organizations continue to prioritize clear and effective internal communication, Cici provides a purpose-built AI solution tailored to this critical function.
Unlike generic AI tools that require extensive setup and training, Cici comes ready to use with built-in knowledge of internal communications best practices. Because it already includes Workshop’s proven templates, communication playbooks, tone guidelines, and industry benchmarks, teams can begin using it immediately. As a result, communicators can generate subject line ideas, refine messaging for better readability, and organize multi-step campaigns without spending hours experimenting with prompts.
"Internal communications is high-impact work, and teams need tools that help them operate at that level," said Rick Knudtson, CEO and co-founder of Workshop. "Cici helps teams move quickly and stay aligned, without losing the culture and priorities that make internal comms meaningful."
Importantly, Cici stands apart because it understands the unique requirements of internal communication workflows. While many AI tools require extensive customization, Cici offers immediate value by providing actionable recommendations and adaptable drafts. For example, it can suggest optimized subject lines, improve content clarity, and guide campaign planning based on organizational goals and audience needs. Furthermore, it answers practical questions, such as identifying engagement benchmarks relevant to specific industries or workforce segments.
By delivering useful insights without overwhelming users with complexity, Cici enables teams to meet tight deadlines while maintaining high communication standards. Consequently, organizations can improve employee engagement, ensure message consistency, and strengthen workplace alignment.
In addition, Workshop has fully integrated Cici into its platform instead of offering it as a separate add-on. This seamless integration allows Cici to access campaign performance data, email analytics, and engagement metrics. As Cici gathers more contextual information over time—including brand guidelines, audience preferences, and historical communication performance—it can generate increasingly personalized and effective recommendations.
Currently available as a public preview, Cici gives organizations an opportunity to explore its capabilities and experience its practical benefits firsthand. Moreover, as the AI assistant continues to evolve, Workshop plans to expand its role beyond basic assistance. Eventually, Cici will help teams analyze communication effectiveness, identify gaps, and develop stronger internal messaging strategies across multiple channels.
Workshop emphasizes that Cici is designed to enhance human creativity and decision-making, not replace communication professionals. Instead, it handles repetitive tasks, drafts initial content, and offers strategic suggestions, allowing communicators to focus on creative storytelling and strategic planning.
"Communicating well inside a company takes real care," said Mikey Chaplin, Manager of Product & Design. "That's why we designed Cici to handle the busywork and first drafts, so teams have more space to focus on the creative, thoughtful work that helps people feel informed and connected."
Overall, with the launch of Cici, Workshop strengthens its mission to modernize internal communications through intelligent automation. As businesses increasingly rely on clear and consistent messaging, AI-powered assistants like Cici will play a vital role in improving efficiency, engagement, and communication effectiveness across organizations.
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