Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Narvar introduces NAVI, an agentic AI assistant that automates post-purchase issues like returns and refunds while protecting...
ProductPlan acquires Winware.ai to add AI-driven customer and market intelligence, helping teams reduce risk and accelerate p...
Google Cloud unveils Gemini Enterprise for CX, unifying shopping and support with AI agents that personalize journeys, resolv...
Talkdesk introduces CXA-powered Commerce Orchestration and a new Consumer Goods Experience Cloud to transform retail and B2B ...
Novo Nordisk International Operations commits to Veeva Vault CRM, strengthening global commercial execution with AI-driven, c...
Microsoft acquires Osmos to bring agentic AI into Fabric, automating data engineering, simplifying workflows, and acceleratin...
Market Logic and Zappi partner to connect AI platforms, enabling faster concept creation and real-world testing to accelerate...
Nvidia unveils Vera Rubin, a next-gen AI compute platform designed to support reasoning-based AI agents with major gains in t...
Lenovo and NVIDIA unveil AI Cloud Gigafactory program at CES 2026, enabling cloud providers to deploy gigawatt-scale AI infra...
WPP launches Agent Hub on WPP Open, giving clients access to advanced agentic AI marketing expertise powered by decades of pr...
