Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Workshop launches Cici, an agentic AI assistant designed to help teams plan, write, and manage internal communications faster...
Parambil introduces an agentic AI platform with autonomous agents to help legal teams investigate cases, draft documents, and...
Ada introduces its unified Reasoning Engine, enabling smarter AI agents, improving customer experience automation, and delive...
Coforge advances EvolveOps.AI, enabling autonomous IT operations, reducing downtime, improving hybrid cloud resilience, and a...
Incorta acquires Layout.dev to enhance agentic AI, enabling enterprises to build intelligent workflows and real-time applicat...
Mavenir and Red Hat collaborate to deliver secure on-premise conversational and agentic AI solutions, helping telecom operato...
ChipAgents secures $74M funding to expand its Agentic AI platform, helping semiconductor companies accelerate chip design and...
Spirent introduces Luma AI to accelerate network testing and assurance, helping teams troubleshoot faster, automate analysis,...
Provenir launches a new Decision Intelligence platform with agentic AI to help enterprises improve decision-making, manage ri...
Async launches an agentic AI framework that automates audio and video production using chat-based workflows, reducing editing...
