Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
SchooLinks launches Agentic AI layer to bring real-time, context-aware intelligence to district workflows in counseling, CTE,...
Adobe announces AI agents to help businesses optimize CX and marketing, powered by AEP for real-time data, context-aware acti...
NiCE’s acquisition of Cognigy accelerates its AI roadmap and brings Cognigy’s top-tier conversational AI to over 25,000 c...
Kasisto launches KAIgentic, a purpose-built agentic AI platform designed to enhance banking with smarter customer service, au...
Zoom expands AI capabilities: Virtual Agent now supports Zoom Phone with concierge features, smarter scheduling, team chat su...
Xperience 2025 unites leaders from Tiffany & Co., Virgin Atlantic, and more to share insights and strategies for success in t...
This partnership enhances contact centers with real-time visual automation and intelligent service, transforming customer exp...
Wunderkind Launches 'Build': Flexible AI Integration for Marketers June 25, 2025, New York — Wunderkind unveils Build, a d...
IntelePeer launches next-gen agentic AI in its AI Hub, transforming enterprise contact centers with smarter, more automated c...
Cognigy achieves Microsoft Solutions Partner status, offering certified AI agents on Azure to enhance customer engagement and...