Monday, September 01, 2025
Kasisto, the recognized leader in AI for banking, has unveiled KAIgentic, an agentic AI platform specifically designed for banks and credit unions. Unlike generic language models still in testing, KAIgentic is production-ready—designed to deliver bank-grade intelligence, compliance, and performance across CX, employee workflows, and AI operations.
The Banking Standard in Agentic AI: KAIgentic unifies intelligence, compliance, and performance in a single powerful platform.
As many financial institutions experiment with unproven agent frameworks, KAIgentic sets itself apart by introducing secure, auditable, and domain-specific AI agents. These agents are deeply integrated into the mission-critical systems that power modern banking, ensuring financial organizations can adopt AI with confidence.
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“Trust is the currency of banking, and most AI cannot be trusted,” said Lance Berks, CEO of Kasisto. “KAIgentic changes that. It is not a prototype or a pilot. It is production ready, compliant by design, and built to operate inside the real-world systems banks rely on every day.”
KAIgentic brings together smart AI agents that offer personalized, proactive support across both digital and voice channels, making customer interactions smoother and smarter. At the same time, the platform ensures strict compliance with regulatory and risk management standards, addressing the most pressing concerns of financial institutions.
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A complete compliance system that includes fraud detection, audit logging, policy enforcement, and regulatory reporting—all built in for peace of mind.
Pre-processing with institutional intelligence to shape agent behavior using custom SOPs, compliance frameworks, and user-defined prompts.
An agentic post-processing layer with hallucination detection, confidence scoring, and controls to ensure fraud prevention, compliance, security, and quality assurance.
Enterprise-grade insights engine that identifies customer pain points, emerging trends, and anomalies in LLM behavior through advanced analytics.
An AI-powered Agent Console enhances the workforce by supporting employees with real-time summaries, smart recommendations, and compliance insights.
Flexible LLM deployment lets banks choose trusted open models or securely run KaiGPT, Kasisto’s domain-tuned LLM, either in the cloud or on-premises.
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Joshua Schechter, Chief Product and Innovation Officer at Kasisto, explained the company’s vision: “Our vision is that every customer with a bank account will have a personal agent guiding their financial journey. KAIgentic makes that vision real, giving institutions the ability to earn trust, deepen relationships, and help customers build long term financial stability.”
KAIgentic is in early access with select banks and credit unions, enhancing customer interactions, streamlining employee workflows, and optimizing contact centers. Kasisto confirmed that the platform will see broader availability later this year across North America, Europe, and Asia, marking a significant step forward in the adoption of trusted, agentic AI in the financial sector.
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