GenAI-driven KoMo AI transforms self-service, empowering every engineer with expert-level capabilities to boost efficiency an...

The new integration offers AI-enhanced omnichannel customer interactions, boosting satisfaction and improving operational eff...

Oracle earned top ratings for product experience, innovation, and customer value in the 2025 ISG Research Buyers Guides for A...

CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...

Aureon introduces Ascend for Teams, a UCaaS and CCaaS platform powered by Intermedia, to unify business communications, boost...

TTEC Digital's SmartApps Cloud integration offers AI-driven, cost-effective fraud prevention for organizations of all sizes, ...

AWS’s new $4.4B cloud region in New Zealand will create 1,000+ full-time jobs in engineering, telecom, and facility mainten...

8x8 renews sponsorship with Southampton FC through 2025/26, enhancing fan experiences and club operations with advanced cloud...

Uniphore acquires Orby AI and plans to acquire Autonom8, gaining top AI talent from DeepMind and Google to boost its Business...

Industry leaders join NUSO, bringing deep expertise to boost reliable, compliant, and results-focused customer experience sol...