Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
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Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
8x8 renews sponsorship with Southampton FC through 2025/26, enhancing fan experiences and club operations with advanced cloud...
Uniphore acquires Orby AI and plans to acquire Autonom8, gaining top AI talent from DeepMind and Google to boost its Business...
Industry leaders join NUSO, bringing deep expertise to boost reliable, compliant, and results-focused customer experience sol...
Parallels named a Visionary in the 2025 Gartner Magic Quadrant for DaaS, recognizing its commitment to flexible, secure, and ...
The two vendors share a customer base of hundreds of thousands of users, highlighting their strong partnership and widespread...
New Windows taskbar apps enhance Microsoft 365 integration, offering users improved productivity and seamless access to power...
Aptum joins the Akamai Partner Program to help businesses streamline their infrastructure, accelerate cloud adoption, and foc...
