8x8 Boosts Customer Data Privacy with New Cloud Standard

8x8, Inc., a global leader in business communications solutions, has reinforced its dedication to customer data protection by implementing ISO/IEC 27018, an internationally recognized privacy standard focused on protecting personal data in public cloud environments. This step further elevates the company’s security posture and highlights its long-standing commitment to responsible, transparent data management.

ISO/IEC 27018 outlines strict controls for handling personally identifiable information (PII), including how cloud service providers manage access, usage, data transparency, and incident response. By formally adopting these standards across its platform, 8x8 ensures that sensitive customer data receives enhanced safeguards while maintaining the highest levels of operational integrity.

This certification is especially meaningful for organizations within regulated sectors such as government, financial services, and healthcare—industries where maintaining strict data privacy and compliance is essential. For these customers, 8x8’s adherence to ISO/IEC 27018 provides stronger assurance that the company meets globally accepted requirements for protecting PII.

Emphasizing the importance of integrating security into every layer of digital operations, Darren Remblence, Chief Information Security Officer at 8x8, stated, “Customers should never have to trade speed or innovation for security. ISO/IEC 27018 gives organizations even stronger guarantees that their data is handled responsibly and transparently. It means they can move faster, meet compliance requirements with confidence, and trust that privacy is built into every part of their communications experience.”

To achieve this certification, 8x8’s security and compliance teams conducted a thorough review and enhancement of internal privacy processes, cloud architecture, and data handling practices. The result is a comprehensive demonstration of the company’s “privacy by design” approach, ensuring that customer data protection is embedded from the ground up—not added as an afterthought.

For customers, the adoption of ISO/IEC 27018 brings several key benefits. It reduces compliance risks, accelerates vendor onboarding, simplifies security assessments, and increases transparency around how data is managed. It also strengthens the foundation of the 8x8 Platform for CX, ensuring it remains future-ready as global privacy expectations and regulations continue to evolve.

ISO/IEC 27018 joins an extensive suite of existing certifications for 8x8, including ISO/IEC 27001, ISO/IEC 27017, SOC 2, and HIPAA mapping. Together, these frameworks reflect a comprehensive and forward-thinking approach to security, governance, and risk mitigation. This milestone contributes to 8x8’s mission to provide a secure, trustworthy, and compliance-focused ecosystem for enterprises navigating the future of customer experience.

As regulatory scrutiny increases worldwide, 8x8 remains committed to helping organizations stay ahead of privacy challenges—ensuring their communications remain safe, compliant, and ready for what comes next.