Saturday, March 14, 2026
GOCare has announced that EverFast Fiber Networks selected the GOCare Digital Experience Platform to enhance its customer communications and improve operational efficiency. Through this collaboration, EverFast aims to modernize its digital customer experience while supporting the rapid expansion of its broadband services.
Headquartered in Lenexa, Kansas, EverFast Fiber Networks continues to expand its presence as a fast-growing fiber broadband provider in the Kansas City region. The company focuses on delivering high-speed, reliable, and future-ready internet connectivity for both residential and business customers. However, as its service footprint grows, EverFast recognized the need to strengthen its customer engagement strategy and streamline service operations.
To achieve this goal, EverFast will deploy several solutions from the GOCare platform. These include GOCare Messenger, GOCare Connect, GOCare Pulse, and GOCare Reach. Importantly, these tools will integrate seamlessly with the company’s existing systems, including MACC Billing Platform, Adtran Mosaic One, and HubSpot.
By adopting the GOCare Digital Experience Platform, EverFast will introduce several modern communication channels designed to improve customer support. For instance, the GOCare Connect solution will enable two-way SMS messaging, web chat services, and social media communication. These capabilities allow customers to connect with support teams instantly through their preferred channels.
Furthermore, GOCare Messenger will automate routine communications such as billing reminders, appointment confirmations, and service updates. As a result, EverFast can reduce inbound call volumes while empowering customers with self-service options.
Additionally, the company will leverage GOCare Pulse to gather real-time feedback from customers using NPS® and CSAT surveys. This data will help EverFast gain actionable insights and continuously improve its service quality based on direct customer input.
Meanwhile, GOCare Reach will enable the company to conduct targeted outreach campaigns. Through this feature, EverFast can promote new service availability, upgrades, and announcements to specific customer segments while integrating those communications directly into the broader customer journey.
Another critical aspect of the deployment involves integrating GOCare’s platform with EverFast’s core operational systems. Through real-time API access, the platform will synchronize customer data across MACC and Adtran systems while automating internal workflows. At the same time, the HubSpot integration will ensure that both sales and support teams maintain a complete view of every customer interaction.
This connected environment will enable EverFast to provide faster responses, personalized service, and consistent communication across all customer touchpoints.
GOCare has built a strong reputation for helping broadband providers enhance their digital experience strategies. The company’s solutions are designed to reduce operational costs, improve first-contact resolution rates, and simplify the transition to digital customer engagement.
As EverFast implements these technologies, GOCare will guide the deployment process using industry best practices and performance-driven strategies.
Andrew Koelker, Marketing Manager at EverFast Fiber
"EverFast is committed to delivering a world-class customer experience that matches the speed and reliability of our network. GOCare enables us to meet our customers where they are—on their phones and digital channels—and deliver fast, automated service that reduces friction and increases engagement."
Brian Thomas, EVP at MACC
"MACC is proud to support EverFast’s digital transformation alongside GOCare. By integrating GOCare’s Digital Experience platform with MACC’s open APIs, EverFast can deliver a more efficient, connected, and customer-centric experience—aligning perfectly with their mission to provide better, faster internet and service."
Through this partnership, EverFast aims to elevate its digital engagement capabilities while strengthening customer relationships. Ultimately, the initiative reflects a broader industry shift toward smarter, technology-driven customer experience strategies in the broadband sector.
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