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Playable Inc introduces expanded integrations and AI tools to help brands deliver richer video experiences across email, mess...
Clientshare launches Connect, a platform designed to scale customer engagement and track sentiment through CSAT, NPS, and fee...
Microsoft launches Custom Voice for Dynamics 365 Contact Center, enabling brands to create natural AI-powered voice interacti...
Twilio and KPN partner with Google to launch nationwide RCS Business Messaging in the Netherlands, enabling secure, interacti...
Wrench Group partners with Lace AI to bring AI-driven insights and automation to call centers, improving customer experience,...
Vero transforms customer engagement using Infobip’s omnichannel platform, achieving 16x ROI, cost savings, and improved tel...
8x8 and KCOM partner to deliver secure, high-availability unified communications and AI-powered contact center services acros...
ConvoZen partners with Al-Futtaim Technologies to bring AI-driven conversational intelligence and customer experience solutio...
Genesys and Fujitsu modernize AEON Financial’s contact centers with Genesys Cloud, introducing AI voice concierge, reducing...
Decagon secures $250 million in Series D funding, tripling its valuation to $4.5B as it expands AI-powered concierge customer...
