Spectrum Business and RingCentral Expand AI Contact Center Partnership

Spectrum Business and RingCentral have strengthened their strategic collaboration to deliver advanced AI-powered communication and customer engagement solutions to enterprises. Through this expanded partnership, Spectrum Business customers can now access RingCentral’s AI-first omnichannel contact center platform, RingCX, along with its conversation intelligence solution, AI Conversation Expert (ACE).

These new capabilities become part of the Unified Customer Experience (UCX) with RingCentral portfolio, which combines unified communications, contact center technology, and artificial intelligence into a single ecosystem. As a result, businesses can streamline customer interactions, improve operational visibility, and drive smarter decision-making across departments.

Importantly, Spectrum will deliver UCX with RingCentral through its managed network, ensuring reliability, security, and consistent performance. By integrating communications and contact center systems with embedded AI, organizations can eliminate disconnected tools and fragmented workflows. Consequently, businesses gain a unified environment that supports the entire customer journey—from the first interaction to revenue generation.

This solution particularly benefits mid-sized and enterprise-level organizations. With UCX, companies gain complete visibility into customer engagement, service performance, and sales outcomes. In addition, organizations can respond faster to customer requests, maintain service quality, and make data-driven decisions that support long-term growth.

“Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service,” said Keith Dardis, Executive Vice President, Spectrum Business. “UCX with RingCentral solves this by offering one cloud-based solution on Spectrum’s network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential.”

With the introduction of UCX with RingCentral, Spectrum Business customers can now take advantage of powerful AI-driven customer engagement capabilities.

The RingCX platform serves as an AI-first omnichannel contact center that consolidates voice, video, and more than 20 digital communication channels—including SMS, web chat, and social media—into a single cloud-based workspace. Furthermore, its integrated AI Quality Management automatically analyzes every customer interaction, capturing sentiment data and conversation insights in real time. By doing so, businesses gain comprehensive service visibility while reducing the need for manual reviews by supervisors.

Meanwhile, AI Conversation Expert (ACE) enhances sales intelligence by analyzing every call and meeting within the organization. The platform automatically transcribes conversations, identifies deal risks, tracks competitor mentions, and highlights winning sales strategies. Additionally, it integrates insights directly with CRM systems, eliminating manual data entry while delivering automated coaching and sentiment analysis.

As a result, sales teams can improve performance, increase win rates, and generate predictable revenue growth.

“Launching UCX with RingCentral, we’re transforming every interaction into an opportunity,” said Sandra Krief, SVP, Global Service Providers at RingCentral. “By embedding intelligence at the core of every conversation, we’re enabling organizations to drive faster resolutions, deeper insights, and measurable business growth.”

Ultimately, this expanded partnership underscores the growing importance of AI-driven communications platforms. By combining advanced contact center capabilities with conversation intelligence, Spectrum Business and RingCentral aim to help organizations deliver better customer experiences while accelerating business performance.

To join our expert panel discussions, reach out to info@intentamplify.com

Recommended News

• Zeta Unveils Gen Engine Optimization to Lead Post-Search Era
• Zultys Certified by ClassLink, Eyes Education and SLED Growth
• iovox Acquires HeyGuest to Boost Hospitality AI