Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
BICS and NUSO expand partnership to enhance global cloud communications, improve coverage, and support enterprise UCaaS and C...
HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...
Cisco rolls out Webex Contact Center for ServiceNow, unifying voice, digital channels, data, and AI to help agents resolve cu...
Dyna.Ai partners with ejada Systems to roll out production-grade AI agents across Saudi call centers, boosting efficiency, go...
Genesys and Fujitsu modernize AEON Financial’s contact centers with Genesys Cloud, introducing AI voice concierge, reducing...
Bright Pattern partners with Xceed to deliver AI-powered, cloud-based omnichannel contact center solutions that enhance autom...
Intermedia expands its dealership communications platform with Reynolds & Reynolds integration to improve sales, service, and...
123NET partners with Intermedia to enhance UCaaS and CCaaS offerings with AI-powered cloud communications across Michigan.
Dialpad teams up with TD SYNNEX to expand global access to AI-powered UCaaS, CCaaS, and Agentic AI solutions through an exten...
CallTower expands its CT Text solution with WhatsApp, enabling secure, enterprise-grade global messaging directly within exis...
