AT&T is enhancing its Office@Hand platform by adding RingCX, delivering new AI-powered omnichannel contact center features.

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

Choosing the right CRM for your contact center in 2025: expert insights on AI, personalization, vendor fit, and future-proof ...

CRM integrations that power omnichannel contact centers drive seamless customer experiences and efficiency across channels, e...

AI‑enabled CRMs are changing agent workflows by delivering real‑time insights, sentiment analysis, and automation to tran...

In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

Discover the 4 game-changing contact center trends for 2025—from AI-powered agent assist to proactive personalization—tha...

Millennials and Gen Z expect fast, personalized, and digital-first customer service—something traditional contact centers f...

Upstream Works has launched AgentNow Cloud Suite, offering two flexible tiers for real-time, personalized support via live vi...