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Agent Assist Tools
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Workforce Management (WFM)
Posh launches CoachQA, an AI-powered platform that evaluates 100% of financial contact center interactions to improve complia...
LivePerson launches Sync with Coral Active to integrate CRM systems into agent workspaces, enabling real-time workflows and u...
UJET launches Agentic Experience Orchestration (AXO), an AI framework that unifies CX data, automates agent workflows, and in...
Zoom expands its enterprise agentic AI platform with workflow automation across Zoom Workplace, Zoom Phone, and Zoom CX to tu...
Nectar launches an AI assistant that converts observability telemetry into operational intelligence, enabling faster diagnost...
Salesforce introduces Agentforce Contact Center, a unified platform combining AI agents, voice, digital channels, and CRM dat...
Nectar introduces MCP integration to enable AI-powered insights and real-time observability for enterprise communications acr...
Microsoft launches Custom Voice for Dynamics 365 Contact Center, enabling brands to create natural AI-powered voice interacti...
Accenture plans to acquire Ookla to enhance network intelligence and customer experience analytics, integrating Speedtest dat...
IDnow adopts Bright Pattern’s AI-powered contact center platform to support over 1 million monthly identity verifications a...
