Workday partners with Microsoft to help organizations manage human and AI workforces securely and efficiently from a unified,...

8x8 launches the CX Champions Fantasy Team, honoring customer experience heroes with monthly recognition, exclusive rewards, ...

A comprehensive solution suite that stays ahead of change and empowers agents with AI-driven knowledge to enhance performance...

RingCentral acquires CommunityWFM to enhance its RingCX® platform with AI-driven workforce management, boosting efficiency a...

CommunityWFM's new AI automates forecasting, boosting efficiency and streamlining operations across modern contact centers.

Prodoscore and Ringover partner to bring smarter insights and communication tools to staffing firms, helping boost productivi...

Retail leads in AI-powered HR help desks, offering instant support to frontline workers and setting a real-world example for ...

NCCN adds Guardant Health’s Shield™ blood test to CRC screening guidelines, marking a milestone for non-invasive colorect...

TCN enhances its Workforce Management suite with advanced AI to boost contact center efficiency, agent performance, and custo...

Imagine that you are planning a large family gathering, but this time, everyone is participating via phone and video, with so...