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Workshop Launches Agentic AI Assistant to Improve Internal Communication
AI & Automation in Contact Centers

Workshop launches Cici, an agentic AI assistant designed to help teams plan, write, and manage internal communications faster...

Parambil Introduces Agentic AI to Transform Legal Case Management
AI & Automation in Contact Centers

Parambil introduces an agentic AI platform with autonomous agents to help legal teams investigate cases, draft documents, and...

LexisNexis Launches AI Identity Platform for Healthcare Security
Security & Compliance

LexisNexis introduces an AI-powered identity management platform to help healthcare organizations prevent fraud, verify patie...

O2 and McAfee Launch AI-Powered Security to Protect Devices and Data
Security & Compliance

O2 and McAfee launch AI-powered Protect Advanced, offering device security, scam protection, parental controls, and privacy t...

Ada Launches Unified Reasoning Engine to Transform Agentic CX
AI & Automation in Contact Centers

Ada introduces its unified Reasoning Engine, enabling smarter AI agents, improving customer experience automation, and delive...

Coforge Enhances EvolveOps.AI to Deliver Autonomous IT Operations
AI & Automation in Contact Centers

Coforge advances EvolveOps.AI, enabling autonomous IT operations, reducing downtime, improving hybrid cloud resilience, and a...

Krisp Introduces Real-Time Voice Translation SDK for Global CX
Omnichannel Communication

Krisp introduces Voice Translation SDK, enabling real-time multilingual voice conversations, improving CX efficiency, elimina...

HCLTech Launches VisionX 2.0 with NVIDIA to Advance Industrial Edge AI
AI & Automation in Contact Centers

HCLTech launches VisionX 2.0 with NVIDIA, delivering real-time industrial edge AI, enhanced safety, secure deployment, and im...

8x8 Launches Smart Assist to Transform Contact Center Efficiency with AI
AI & Automation in Contact Centers

8x8 launches Smart Assist, an AI-powered solution that improves agent productivity, speeds issue resolution, reduces errors, ...

RingCentral Accelerates Enterprise Voice AI Innovation with OpenAI Integration
Voice & Telephony Innovations

RingCentral integrates OpenAI to enhance enterprise voice AI, enabling smarter conversations, automated workflows, improved p...