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Agora Launches Platform to Scale Enterprise Voice AI Agents
AI & Automation in Contact Centers

Agora introduces a unified platform for conversational voice AI agents, enabling enterprises to automate customer service and...

Kaltura Introduces Agentic AI Conversational Avatars for Enterprises
AI & Automation in Contact Centers

Kaltura launches Agentic AI Conversational Avatars, enabling enterprises to deliver personalized digital engagement through r...

Posh Introduces CoachQA to Enhance AI Oversight in Contact Centers
Agent Assist Tools

Posh launches CoachQA, an AI-powered platform that evaluates 100% of financial contact center interactions to improve complia...

EverFast Fiber Chooses GOCare to Upgrade Digital Customer Experience
Customer Experience

EverFast Fiber selects GOCare Digital Experience Platform to modernize customer communications, automate service updates, and...

Adecco Expands Salesforce Partnership with Agentforce 360 Deal
AI & Automation in Contact Centers

Adecco signs a multi-year Salesforce Agentforce 360 deal to scale agentic AI globally, improving recruitment efficiency and e...

Atento Partners with Sanas and Thrivin to Advance AI-Augmented CX
Customer Experience

Atento collaborates with Sanas and Thrivin to scale impact sourcing and AI-augmented customer experience, combining global ta...

Upwind Partners with Microsoft to Strengthen Azure Runtime Security
Security & Compliance

Upwind partners with Microsoft to deliver runtime-first security for Azure workloads, enabling real-time threat detection, vu...

HCLTech Expands Google Cloud Collaboration to Accelerate Agentic AI
AI & Automation in Contact Centers

HCLTech expands its collaboration with Google Cloud to accelerate Agentic AI adoption using Gemini models, helping enterprise...

LivePerson Launches Sync With Coral Active to Unify Agent Workflows
Omnichannel Communication

LivePerson launches Sync with Coral Active to integrate CRM systems into agent workspaces, enabling real-time workflows and u...

8x8 Expands Global Availability of 8x8 Engage Platform
Cloud Contact Center Solutions

8x8 announces global availability of 8x8 Engage, enabling enterprises to empower customer-facing teams with AI insights, CRM ...