Upstream Works has launched AgentNow Cloud Suite, offering two flexible tiers for real-time, personalized support via live vi...

8x8’s AI-powered CX platform is growing fast as businesses adopt smarter, real-time solutions to meet rising customer expec...

IntelePeer launches next-gen agentic AI in its AI Hub, transforming enterprise contact centers with smarter, more automated c...

Alorica launches CX2GO, a plug-and-play CX solution for startups and growing businesses, offering expert support, advanced te...

Concentrix launches iX Hero, an AI-powered tool that enhances human agents for faster, smarter customer service across multip...

Zoom and ServiceNow partner to integrate Zoom CX with ServiceNow’s ITSM and CRM, delivering AI-driven tools to boost suppor...

A new Five9 report reveals that over 40% of customers would leave a brand after one bad experience, stressing the need for hu...

Cognigy achieves Microsoft Solutions Partner status, offering certified AI agents on Azure to enhance customer engagement and...

NCCN adds Guardant Health’s Shield™ blood test to CRC screening guidelines, marking a milestone for non-invasive colorect...

The 2025 UK Public Sector CX Report by 8x8 highlights urgent need to modernize contact centers with secure, AI-driven CX solu...