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YOOBIC Boosts AI in Retail with Humanitics Acquisition & Copilot
AI & Automation in Contact Centers

YOOBIC strengthens its AI retail leadership by acquiring Humanitics, boosting store performance, employee productivity, and c...

Wavenet, 8x8 Partner to Transform Enterprise Communications & CX
Cloud Contact Center Solutions

Wavenet, a leading UK managed services provider, announces a major European partnership with 8x8 to transform business commun...

Amplitude Launches AI Feedback to Decode Customer Needs
Customer Experience

Next-gen AI converts large volumes of customer feedback into clear, actionable insights that help teams improve products fast...

Salesforce to Acquire Doti Under Definitive Agreement
AI & Automation in Contact Centers

Salesforce will acquire Doti, an agentic enterprise search company, adding top talent to its Israel AI hub and advancing unif...

AutoAlert Unveils Enterprise Multi-Rooftop CRM Platform
Integrations & Ecosystem Tools

AutoAlert launches Enterprise, a unified CRM and data mining platform designed to eliminate data silos and connect all dealer...

TECH5 and AJARI Integrate Conversational AI into Next-Gen DPI
AI & Automation in Contact Centers

TECH5 partners with AJARI to integrate the multilingual AI Agent NISA into its T5-OmniTrust platform, enhancing identity solu...

Exotel Boosts Growth with AI Omnichannel CX Platform
Omnichannel Communication

Exotel launches Harmony, an AI-human CX platform unifying voice, messaging & AI, poised to drive double-digit revenue growth ...

GoML Unveils AI Matic to Speed Enterprise GenAI Deployment
AI & Automation in Contact Centers

GoML’s AI Matic helps enterprises move GenAI projects beyond pilots with a proven framework that accelerates deployment fro...

Premier CX & CommBox Unveil AI WhatsApp Recruiter
Omnichannel Communication

Powered by CommBox’s AI platform, JourneyHub™ streamlines communication between employers and candidates across key digit...

Freshworks Launches AI to Simplify Customer Service
Customer Experience

With Freshdesk Command Center, Vertical AI Agents, and Freddy AI Insights, Freshworks reduces service complexity and empowers...