New global unit accelerates cloud and AI innovation with Microsoft Cloud, boosting secure, scalable enterprise modernization ...

New AI features, growing adoption, and key customer wins strengthen 8x8’s position as a global leader in intelligent custom...

Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...

Pegasystems launches Pega Self-Service Agent, transforming complex workflows into interactive AI-powered experiences to redef...

AWS has introduced a streamlined communications solution tailored for small businesses, in partnership with Digiclarity

Discover how Agentic AI transforms customer service in 2025 to deliver personalized, proactive, and efficient experiences tha...