Monday, December 22, 2025
Saison Technology International, a global leader in data integration solutions, has entered into a strategic partnership with Vectara, the trusted platform for agentic retrieval augmented generation (RAG). The collaboration aims to deliver cutting-edge conversational AI solutions that allow human-like interactions between users and systems. By leveraging hybrid search, advanced re-ranking, precision retrieval, and modern agentic RAG, the two companies will enable seamless communication between humans and machines.
Vectara provides a language-agnostic, end-to-end RAG service that combines enterprise AI agents with Guardian Agent enforcement. Its platform powers conversational experiences with industry-leading accuracy, actively correcting hallucinations and ensuring high-precision results. Additionally, Vectara prioritizes security with robust governance and granular access controls, giving enterprises confidence in deploying AI at scale.
“Many businesses have tried but failed with first-generation AI-driven customer service tools – such as traditional rules-based chatbots and co-pilot style assistants – because of these tools’ lack of flexibility, inability to understand intent and frequently incorrect outputs, all of which result in a lack of trust and slowed adoption of modern digital assistant workflows,” said Masa Maruyama, CEO of Saison Technology International. “We’re partnering with Vectara because they have a proven, end-to-end agentic RAG platform with the level of flexibility, trust and control that enterprises need.”
Saison Technology International is widely recognized for its expertise in regulated industries. The company delivers reliable data integration solutions and managed services to more than 10,000 customers worldwide, across on-premise, cloud, and hybrid environments. By connecting fragmented systems and unifying operational data, Saison ensures that insights are instantly accessible, empowering people, inspiring strategy, and driving digital transformation.
“Most modern AI chatbots hallucinate on a regular basis, negatively impacting brands and customer experiences,” said Eva Nahari, Chief Product Officer of Vectara. “This prevents organizations from fully utilizing the power of AI to provide next-level customer experiences and limiting their ability to scale and move agents into production. At the same time, fragile, old school rules-based systems are leaving enterprises – and their customers – behind.”
Nahari added, “Our close collaboration with Saison Technology International gives our customers flexible, modern data integration and robust, reliable ingestion alongside a conversational AI platform that corrects hallucinations in real time. Our joint solution connects any enterprise system or data source, from legacy mainframes to the latest data pipelines, with a governed and high-accuracy agentic system, bringing even the most sensitive environments and organizations into the modern era of customer service experiences.”
By combining Saison’s data integration expertise with Vectara’s AI-powered conversational platform, the partnership is set to transform customer support experiences. Businesses will benefit from scalable support operations, faster and more efficient issue resolution, seamless engagement across channels, and proactive user experiences. With improved ticket resolution rates and streamlined workflows across human and AI-driven processes, organizations will be able to achieve their KPIs faster while delivering consistent and reliable customer service at scale.
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