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Conversational AI | contact center technology insights
Wednesday, April 15, 2026
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Tag: Conversational AI

Agora Launches Platform to Scale Enterprise Voice AI Agents
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Agora introduces a unified platform for conversational voice AI agents, enabling enterprises to automate customer service and...

Kaltura Introduces Agentic AI Conversational Avatars for Enterprises
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Decagon Launches Proactive AI Agents to Transform Customer Experience
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AlphaMetricx Launches Conversational AI for Reputation Intelligence
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AlphaMetricx introduces advanced conversational AI for communications teams, delivering deeper reputation intelligence, media...

Singtel Partners with Sierra to Advance AI Customer Engagement
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Angi Launches Home Services App Inside ChatGPT
Angi Launches Home Services App Inside ChatGPT

Angi launches its home services app in ChatGPT, allowing homeowners to move from AI advice to hiring skilled professionals th...

Huawei Unveils Next-Generation Voice Virtual Agents for AI Contact Centers
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Huawei unveils next-generation voice virtual agents for AI Contact Centers at MWC 2026, enabling hyper-human interactions and...

LivePerson Launches Syntrix AI Platform for Enterprise CX Evaluation and Training

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LivePerson introduces Syntrix, an AI agent evaluation and training platform that helps enterprises test AI, train agents, and...

Wix Launches ChatGPT App to Simplify AI-Powered Website Creation
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Wix partners with OpenAI to launch a ChatGPT app that enables users to create and manage professional AI-powered websites ins...

ServiceNow Unveils Autonomous Workforce, Integrates Moveworks

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ServiceNow Unveils Autonomous Workforce, Integrates Moveworks

ServiceNow unveils Autonomous Workforce and integrates Moveworks, delivering governed AI specialists and end-to-end enterpris...