Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
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Voice & Telephony Innovations
Workforce Management (WFM)
Salesforce expands its partnership with Google by supporting Universal Commerce Protocol, enabling conversational AI shopping...
wsup.ai launches a new AI character platform combining chat, storytelling, and image creation, letting creators build persist...
Samantha AI introduces a voice-first conversational platform with speech-to-speech technology, multilingual support, and long...
HawkSoft and Sonant launch voice AI integration for independent agencies, enabling 24/7 call logging, faster service, and aut...
Concentrix launches pre-built conversational AI agents to help businesses integrate AI faster, improve customer engagement, a...
Price.com launches Buy with AI, enabling end-to-end agentic shopping with built-in savings and seamless checkout across the o...
Amazon introduces Alexa+ Greetings for Ring doorbells, adding conversational AI that manages deliveries, visitors, and doorst...
Salesforce signs a definitive agreement to acquire Qualified, strengthening Agentforce with agentic AI marketing to accelerat...
Brivo introduces the industry’s first voice-activated, agentic AI mobile emergency lockdown, transforming access control wi...
