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Kaltura launches Agentic AI Conversational Avatars, enabling enterprises to deliver personalized digital engagement through r...
8x8 announces global availability of 8x8 Engage, enabling enterprises to empower customer-facing teams with AI insights, CRM ...
Sinch launches Voice Relay to connect AI agents with live phone calls, enabling real-time AI conversations through secure, sc...
Krisp introduces real-time Customer Accent Conversion AI to help contact center agents understand diverse accents, reduce cog...
Zendesk earns Strong Performer recognition in The Forrester Wave™ 2026, highlighting its AI-first strategy and Resolution P...
Verint expands its AI-powered bot portfolio to Calabrio customers, enabling advanced CX automation, workforce optimization, a...
Assembled introduces AI Experience Scores, a new metric designed to measure the quality of AI-driven customer support interac...
Whatfix introduces AI Roleplay training in Mirror, combining adaptive AI conversations with system simulations to help enterp...
Playable Inc introduces expanded integrations and AI tools to help brands deliver richer video experiences across email, mess...
USAN signs a strategic collaboration with AWS to deliver AI-powered contact center solutions built on Amazon Connect, improvi...
