New AI features, growing adoption, and key customer wins strengthen 8x8’s position as a global leader in intelligent custom...

Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...

AT&T is enhancing its Office@Hand platform by adding RingCX, delivering new AI-powered omnichannel contact center features.

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

NiCE has acquired conversational AI leader Cognigy for $955M, marking a major leap in AI-powered customer experience and the ...

Salesforce acquires Bluebirds to boost AI-powered presales prospecting and strengthen its CRM ecosystem.

AWS has introduced a streamlined communications solution tailored for small businesses, in partnership with Digiclarity

51% of customer service journeys now start on platforms like Google, YouTube, or ChatGPT rising to 74% among Gen Z, says Gart...

In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.