ZIWO has joined the AWS ISV Accelerate Program, strengthening its ability to deliver secure, scalable, and AI-driven cloud co...

1Point1 Solutions will acquire Netcom for USD 33.37 million, expanding its Latin America footprint and strengthening nearshor...

Discover how AI agents, omnichannel CX, and Salesforce-first contact centers are transforming customer experience—insights ...

Explore the top contact center advancements of 2025 transforming CX, AI integration, cloud migration, omnichannel engagement,...

VIAVI and QNu Labs announce a strategic partnership to develop quantum-safe communication technologies, including QKD, PQC, Q...

QTS Data Centers and UW–Madison’s Nelson Institute launch a $1.5M partnership to advance sustainable data center research...

ByteDance debuts its new AI voice assistant powered by the Doubao LLM on ZTE’s Nubia M153 smartphone, priced at CNY 3,499 a...

CCI Global announces a $378M investment to expand operations across Africa, the Middle East, and Europe, driving workforce gr...

My Country Mobile announces strategic partnerships with telcos and MNOs to deliver white-label UCaaS, CCaaS & CPaaS solutions...

PolyAI CMO Michelle Schroeder reveals how agentic AI and Agent Studio transform contact centers with autonomous, high-fidelit...