Crescendo accelerates global growth, redefining AI-powered customer experience and operations with its cutting-edge, AI-nativ...

Discover when to use virtual agent vs live agent for optimal CX. Explore insights, trends, and strategies to enhance customer...

Avaya’s CTO highlights how Avaya Infinity™ with Model Context Protocol (MCP) transforms contact centers into AI-driven co...

AmplifAI raised $33.7M in Series B to boost AI and human agent performance in contact centers, led by CVS Health Ventures to ...

Adobe announces AI agents to help businesses optimize CX and marketing, powered by AEP for real-time data, context-aware acti...

Leading brands honored for exceptional customer experience achievements at Verint Engage 2025, celebrating innovation and imp...

Verint honored partners from North and Latin America at Engage 2025, its premier CX Automation conference focused on real-wor...

Gamma and O2 Daisy, formed from Virgin Media O2 and Daisy Group, have announced a multi-year deal to drive growth in UK tech-...

Following strong sports tech and content additions, this acquisition completes Minute Media’s 360° solution for rightshold...

New Copilot and Virtual Agent features with A2A and MCP support help enterprises speed AI adoption, boosting efficiency and e...