Salesforce acquires Bluebirds to boost AI-powered presales prospecting and strengthen its CRM ecosystem.

AWS has introduced a streamlined communications solution tailored for small businesses, in partnership with Digiclarity

51% of customer service journeys now start on platforms like Google, YouTube, or ChatGPT rising to 74% among Gen Z, says Gart...

In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.

CRM has evolved from a static database into the real-time intelligence engine of modern contact centers. In 2025, it powers o...

In 2025, contact center platforms must go beyond cloud-native and AI-infused capabilities—they need to deliver seamless int...

CCaaS (Contact Center as a Service) is a cloud-based platform that unifies customer support across voice, chat, email, and so...