AI voice agents deliver 24/7 customer support with the efficiency of automation while maintaining a personalized, human-like ...

NobelBiz is acquired by bXceptional LLC, a group of core leaders and employees, ensuring ownership stays with those who know ...

The Midtown Group appoints Bryan Gross as President of Contact Center Services, leveraging his 40 years of leadership to driv...

Samsung expands its HRM service to 122 countries, offering real-time remote support in 17 languages to enhance smart applianc...

AIA Singapore partners with Singapore Airlines Academy to launch a talent development program boosting customer experience an...

Boost any CCaaS platform like Amazon Connect or Genesys with AI to automate workflows, power real-time dashboards, and enhanc...

LivePerson teams up with AWS to deliver an AI-powered platform that unifies voice and digital customer interactions for a sea...

8x8 renews sponsorship with Southampton FC through 2025/26, enhancing fan experiences and club operations with advanced cloud...

Australian businesses can now engage customers faster and more seamlessly using native SMS support directly within the 8x8 Wo...

CX leaders can boost agent retention and self-service while reducing costs with the new integrated CCaaS platform designed fo...