Alorica expands hiring and facilities to support major client growth across travel, retail, and tech industries, boosting its...

Bright Pattern and Voxtron will showcase AI-powered omnichannel contact center solutions at GITEX GLOBAL 2025, October 13–1...

RingCentral is now the Chicago Cubs’ official cloud communications partner, enhancing fan engagement and employee collabora...

Verint shareholders to get $20.50 per share in cash, an 18% premium over its unaffected stock price, as part of the acquisiti...

ServiceNow teams up with Genesys, 3CLogic, AWS, and Zoom to bring together CCaaS and CRM, signaling a potential move into the...

DataParser now supports RingCentral, enabling collection and archiving of messages and meeting data to ensure enterprise comm...

Frontline Group and Strolid team up to bring vCons virtualized conversations and a new call intelligence standard into todayâ...

With proven retail success at T-Mobile, Aleeta Willcuts joins MCE to help drive retail transformation for mobile operators ac...

Salesforce’s latest acquisition aims to strengthen Agentforce and enhance Slack’s capabilities, continuing its rapid expa...

Xperience 2025 unites leaders from Tiffany & Co., Virgin Atlantic, and more to share insights and strategies for success in t...