Tuesday, October 21, 2025
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Patent-pending tech auto-updates product content on top retailers like Amazon and Walmart to boost sales and maximize return on ad spend (ROAS).
CX leaders can boost agent retention and self-service while reducing costs with the new integrated CCaaS platform designed for efficient customer support.
As part of its expansion, Alorica plans to grow its local workforce to 1,500 employees by the end of 2025 a fivefold increase compared to last year. Recruitment is already underway, with more than 1,220 open roles targeting Cairo’s pool of multilingual, tech-savvy talent. This hiring drive will support Fortune 500 brands across the United States and Europe, further cementing Cairo as a global CX delivery powerhouse.
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To accelerate talent acquisition, Alorica is strengthening its recruitment pipeline through strategic partnerships with ITIDA (Egypt’s Information Technology Industry Development Agency) and leading local universities, That list includes the German University in Cairo (GUC), the American University in Cairo (AUC), Nile University, Cairo University, and Ain Shams University.”
“Central Cairo is quickly becoming the premier offshore CX hub, and we’re proud to have established our footprint here early on,” said Mike Clifton, Co-CEO of Alorica. “Egypt is one of the most dynamic offshore markets and a fantastic match for our Fortune 500 clients. It’s also our most rapidly expanding site in the EMEA region driven by world-class talent, operational discipline and a strong cost advantage. With a 5% attrition rate and a consistent track record of exceeding KPIs, our team delivers the kind of performance that defines high-impact CX.”
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The Cairo West facility, covering more than 9,000 square meters, offers convenient public transport access and features five interactive training rooms. The site delivers multilingual, omnichannel customer support across voice, chat, email, SMS, social media, and back-office services in 12+ languages including Arabic, English, French, German, Italian, Russian, and Spanish. Teams specialize in customer care, technical support, and revenue generation, ensuring agile and scalable CX solutions for global brands.
“We build where we see bold opportunity and lasting value for our clients and our people,” said Max Schwendner, Co-CEO of Alorica. “Cairo offers both. Egypt is home to the largest multilingual talent pool in the Middle East and second largest in the EMEA region so we’re investing here with purpose. Our high employee net promoter score of 70, which is well above the industry standard for excellence of 50, indicates that our employees in the area are extremely engaged and committed to making a sustainable impact not only to accelerate their careers but to deliver the best service to their customers and local community.”
Beyond its regional expansion, Alorica continues to earn industry recognition for both innovation and workplace culture. In 2025 alone, its Alorica IQ platform won nine technology awards, showcasing leadership in AI-driven CX solutions. The company was also honored by CMP Research as Best of the Best for Employee Experience at Customer Contact Week (CCW). Alorica is proud to keep being recognized as a Great Place to Work® at many locations worldwide, earning new certifications in India, Jamaica, Uruguay, the Dominican Republic, and Paraguay, while also celebrating repeat honors in the Philippines, Guatemala, Colombia, Honduras, Mexico, and Panama
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