Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Workshop launches Cici, an agentic AI assistant designed to help teams plan, write, and manage internal communications faster...
Parambil introduces an agentic AI platform with autonomous agents to help legal teams investigate cases, draft documents, and...
LexisNexis introduces an AI-powered identity management platform to help healthcare organizations prevent fraud, verify patie...
Ada introduces its unified Reasoning Engine, enabling smarter AI agents, improving customer experience automation, and delive...
Coforge advances EvolveOps.AI, enabling autonomous IT operations, reducing downtime, improving hybrid cloud resilience, and a...
HCLTech launches VisionX 2.0 with NVIDIA, delivering real-time industrial edge AI, enhanced safety, secure deployment, and im...
8x8 launches Smart Assist, an AI-powered solution that improves agent productivity, speeds issue resolution, reduces errors, ...
RingCentral integrates OpenAI to enhance enterprise voice AI, enabling smarter conversations, automated workflows, improved p...
Incorta acquires Layout.dev to enhance agentic AI, enabling enterprises to build intelligent workflows and real-time applicat...
Rollick introduces an AI Assistant that helps OEMs engage shoppers, improve digital experiences, capture leads, and convert c...
