Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
YOOBIC strengthens its AI retail leadership by acquiring Humanitics, boosting store performance, employee productivity, and c...
Wavenet, a leading UK managed services provider, announces a major European partnership with 8x8 to transform business commun...
Next-gen AI converts large volumes of customer feedback into clear, actionable insights that help teams improve products fast...
Salesforce will acquire Doti, an agentic enterprise search company, adding top talent to its Israel AI hub and advancing unif...
TECH5 partners with AJARI to integrate the multilingual AI Agent NISA into its T5-OmniTrust platform, enhancing identity solu...
Exotel launches Harmony, an AI-human CX platform unifying voice, messaging & AI, poised to drive double-digit revenue growth ...
GoML’s AI Matic helps enterprises move GenAI projects beyond pilots with a proven framework that accelerates deployment fro...
TCS will use its expertise to build a future-ready enterprise for Lion, using AI to boost innovation, security, user experien...
SelfDrive’s SIA is the region’s first conversational AI for car rentals, offering 40+ languages and a human-like, intelli...
Target’s AI tools offer gift suggestions, store navigation, and list scanning to make holiday shopping faster, easier, and ...
