Monday, September 29, 2025
Crescendo, recognized as the first AI-native contact center, announced that it is on track to surpass $100 million in annual recurring revenue (ARR) by the end of 2025 a remarkable milestone achieved in less than two years since its launch.
As a pioneer in customer service innovation, Crescendo delivers the world’s first fully integrated, outcome-driven solution that replaces a patchwork of bots, tools, and outsourced BPOs. Its platform combines auto-tuning AI Assistants for voice, email, and chat with human experts who handle complex cases seamlessly. Each interaction is monitored by AI for quality assurance and actionable business insights, ensuring decision-makers gain real-time visibility into customer experience outcomes.
Unlike traditional siloed bots that often frustrate customers, Crescendo’s AI-native approach is designed to enhance the entire service journey. This ensures efficiency powered by AI without compromising satisfaction or engagement.
To date, Crescendo has rolled out more than 500 Agentic AI customer deployments, enabling clients to go live with fully operational AI-native contact centers in a matter of weeks far faster than competitors still relying on fragmented solutions.
Beyond revenue growth, Crescendo continues to scale its global presence, workforce, and customer base. Key developments include:
Opening new headquarters in San Francisco, with expansion plans for London, New York, and Dubai, adding to offices in Portland, Greensboro, San Pedro Sula, and Manila.
Strategic leadership hires, including Salesforce alum and former Groq CRO Michelle Donnelly as Chief Revenue Officer.
A fivefold increase in its GTM team by the end of the year.
“With a world-class leadership team and strong momentum, we are quickly becoming a favorite among fast-growing and mid-market businesses,” said Matt Price, co-founder and CEO of Crescendo. “These companies face increasingly complex customer service needs but lack the resources to manage clunky bolt-on bots and outdated BPO models. Crescendo enables them to leapfrog competitors by delivering customer care once reserved for the highest-performing brands.”
Crescendo’s AI-driven platform is already transforming customer service across industries:
Lovepop, an e-commerce greeting card brand, boosted Trustpilot scores from 3.6 to 4.4 in weeks after adopting Crescendo.
Meister, a task management platform in Austria, eliminated a 1,000+ ticket backlog and now resolves 67% of inquiries instantly.
EVPassport, a rapidly expanding EV charging company, cut response times from 10 minutes to under 30 seconds while improving CSAT scores from 40% to an industry-leading 70%.
“We can count on Crescendo,” said Cass Sapir, AI Lead at EVPassport. “Round-the-clock AI, round-the-clock people, and a partner who keeps improving with us. We are the most reliable EV charging network in the United States and the most advanced in using AI to deliver support, and Crescendo is making that possible.”
Industry research underscores Crescendo’s value proposition. A recent Gartner study found that Fortune 500 companies will continue to rely on human customer service alongside AI through at least 2028 dispelling earlier predictions that automation alone would dominate. Crescendo’s blended approach of AI and human expertise positions it as a frontrunner in shaping the future of customer experience.
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