8x8 introduces AI-powered CX platform upgrades to reduce handle times, improve workforce management, and deliver faster, more...

IPMagiX and novomind MEA partner to deliver AI-powered customer engagement solutions, enabling omnichannel automation and sma...

Prime Bridge Solutions launches its global CX platform to transform BPO services with scalable, secure, and technology-driven...

InteLogix strengthens its government CX capabilities with the acquisition of Pioneer CX, combining AI-driven scale with trust...

Qualtrics brings intent tech to contact centers, turning interaction data into faster decisions, better service, and measurab...

Omilia introduces a self-learning Agentic CX platform that autonomously improves customer conversations across voice and digi...

Yellow.ai launches Nexus, a Universal Agentic Interface that autonomously builds, runs, and maintains enterprise customer exp...

Eckoh partners with boost.ai to deliver secure, AI-powered customer engagement for regulated industries handling sensitive da...

Forethought reaches a major milestone, delivering over $1 billion in ROI for customers by transforming customer experience wi...

Eckoh and boost.ai partner to deliver secure, compliant AI-powered customer engagement for regulated industries.