EverFast Fiber selects GOCare Digital Experience Platform to modernize customer communications, automate service updates, and...

Atento collaborates with Sanas and Thrivin to scale impact sourcing and AI-augmented customer experience, combining global ta...

CallMiner unveils advanced AI capabilities including classifiers, sentiment analysis, and customizable summaries to help ente...

Playable Inc introduces expanded integrations and AI tools to help brands deliver richer video experiences across email, mess...

Mitel introduces Mitel Edge, a hybrid communications architecture enabling AI, automation, and mission-critical workloads to ...

Messagepoint acquires Sefas to strengthen its AI-driven CCM platform, enabling enterprises to manage omnichannel customer com...

Clientshare launches Connect, a platform designed to scale customer engagement and track sentiment through CSAT, NPS, and fee...

Talkdesk CX Automation uses agentic AI orchestration to streamline specialty scheduling, improve patient access, and reduce a...

Accenture plans to acquire Ookla to enhance network intelligence and customer experience analytics, integrating Speedtest dat...

Vero transforms customer engagement using Infobip’s omnichannel platform, achieving 16x ROI, cost savings, and improved tel...