Wednesday, March 04, 2026
Global AI-first cloud communications provider Infobip has joined forces with Vero, one of Brazil’s fastest-growing telecommunications companies, to redefine customer engagement across the country. Through this strategic partnership, Vero has accelerated its national expansion while achieving an impressive 16x return on investment (ROI).
By implementing Infobip’s comprehensive omnichannel communications platform, Vero successfully digitalized several mission-critical customer journeys. These include service notifications, appointment scheduling, self-service options, billing communications, and payment processes. As a result, the telecom provider unified its outreach campaigns across SMS and WhatsApp, ensuring a seamless and consistent customer experience. Moreover, this transformation significantly enhanced operational efficiency and lowered overall costs.
In addition to driving a 16x ROI, the collaboration generated estimated annual savings of BRL 500,000. Notably, Vero reduced call center expenses by BRL 110,000 alone. Furthermore, debt collection performance surged by 194 percent, while invoice resending requests declined by 65 percent within just three months. These measurable results highlight how digital transformation, when executed strategically, can create tangible business impact.
Vero continues to focus on delivering high-quality internet powered by 100% fiber optic technology to cities across Brazil’s interior regions. The company strives to operate “the size of each customer’s world,” emphasizing personalized, reliable, and efficient service. By prioritizing stable, high-speed connectivity and close customer relationships, Vero differentiates itself from larger telecom operators.
“With a clear purpose, Vero delivers high-quality internet, with 100% fiber optic technology, to cities in the interior of Brazil, aiming to be an operator “the size of each customer’s world.” The company focuses on providing a truly stable and fast connection, prioritizing close and efficient customer service to stand out from the major operators. That’s why we needed a communication platform that met our high service standards. Infobip helped us digitize customer interactions on a large scale, from billing to technical support, providing a 16x return on investment and strengthening our ability to serve residential and commercial customers throughout Brazil.”- Eduardo Vale, CIO at Vero
At the same time, Infobip views this collaboration as a strong example of how telecom providers can unlock value through advanced SaaS solutions and Network APIs.
“This partnership shows how telecom providers can unlock measurable value by combining our SaaS solutions with Network APIs. Vero’s success highlights the power of our one-stop omnichannel platform that includes WhatsApp, automation, and data driven engagement to improve efficiency and customer outcomes.”- Janeth Rodriguez, VP of Revenue for LATAM at Infobip
Ultimately, this partnership demonstrates how AI-powered omnichannel engagement can accelerate telecom growth while delivering measurable financial and operational benefits.
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