Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Valid partners with Airalo to enhance global eSIM performance using advanced Remote SIM Provisioning and real-time Quality of...
Invosys partners with MaxContact to integrate AI-driven contact centre capabilities, helping businesses improve CX, productiv...
Teads partners with Google TV to expand premium CTV HomeScreen ad inventory globally, giving brands high-impact visibility, c...
Genesys and Fujitsu modernize AEON Financial’s contact centers with Genesys Cloud, introducing AI voice concierge, reducing...
TouchSource partners with CXAI to integrate agentic AI into digital directories and workplace platforms, enhancing navigation...
authID integrates with ServiceNow to deliver biometric identity verification for contact centers, reducing fraud and improvin...
TCS and AMD announce strategic collaboration to help enterprises move from AI pilots to production, modernize hybrid cloud sy...
Walmart partners with Google to bring AI-assisted shopping into Gemini, enabling product discovery and checkout through Walma...
Conduent launches an AI Experience Center to showcase GenAI-powered solutions that improve operations, customer experience, a...
Relativity releases aiR for Case Strategy, using generative AI to extract facts, build timelines, and accelerate litigation p...
