Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Cerence AI will showcase agentic AI, LLM-powered innovations, edge AI, and advanced in-car experiences at CES 2026 in Las Veg...
Cognizant and Microsoft expand their strategic partnership to co-build AI solutions, embed agentic AI into workflows, and acc...
TCS expands its partnership with Aviva UK to manage over 6.5 million policies, enhancing life and pensions customer experienc...
CloudBolt signs a multi-year strategic collaboration agreement with AWS to enhance cloud optimization, governance, and effici...
Mitel is named a Leader in Aragon Research Globe™ reports for Intelligent Unified Communications and Intelligent Contact Ce...
ASN Bank signs a multi-year agreement with HCLTech to modernise IT systems, streamline operations, and enhance customer exper...
Novartis selects Salesforce Agentforce Life Sciences to unify global customer engagement, enabling personalized, compliant, a...
Procedureflow integrates with NiCE CXone to deliver real-time visual guidance inside the agent desktop, reducing handle time ...
NSE Academy partners with HCLTech to launch joint certification programs in finance, fintech, AI, and cybersecurity to build ...
AudioCodes, Go2Uno and Atento deliver a record-time Voca CIC deployment, modernizing enterprise IVR with scalable AI-powered ...
