Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
HCLTech has signed a definitive agreement to acquire Singapore-based Finergic Solutions, strengthening its wealth management ...
Scottish Widows teams up with Adclear to deploy AI-powered compliance technology, reducing review times and improving clarity...
Tata Communications has acquired a 51% stake in US-based AI-native SaaS firm Commotion Inc., strengthening its Digital Fabric...
CCI Global announces a $378M investment to expand operations across Africa, the Middle East, and Europe, driving workforce gr...
GrabAGun announces a strategic partnership with Silencer Shop to deliver streamlined NFA suppressor purchasing, advanced fulf...
HCLTech and NVIDIA open a Santa Clara innovation lab to help enterprises explore, incubate, and scale industry applications o...
Corsica Technologies, a top AI-driven MSP, acquires AccountabilIT to expand cybersecurity services and strengthen Microsoft e...
SelfDrive’s SIA is the region’s first conversational AI for car rentals, offering 40+ languages and a human-like, intelli...
Insight AI combines client experience, proven frameworks, and AI-native tools to deliver fast, practical results and real-wor...
Target’s AI tools offer gift suggestions, store navigation, and list scanning to make holiday shopping faster, easier, and ...
