Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
LexisNexis introduces an AI-powered identity management platform to help healthcare organizations prevent fraud, verify patie...
HCLTech launches VisionX 2.0 with NVIDIA, delivering real-time industrial edge AI, enhanced safety, secure deployment, and im...
ZIWO secures investment from Amplify Growth Fund to expand its Arabic-first AI contact center platform across MENA and accele...
Async launches an agentic AI framework that automates audio and video production using chat-based workflows, reducing editing...
iDox.ai introduces Guardrail, a real-time AI protection solution that prevents sensitive data exposure and helps enterprises ...
HCLTech and Cisco unveil an AI-powered Fluid Contact Center with GenAI, Webex integration and CCaaS capabilities to improve c...
Proofpoint has acquired AI security startup Acuvity to improve AI risk monitoring and protection as enterprises expand agenti...
Adobe joins OpenAI’s Ad Pilot Program to test clearly labeled, relevant ads in ChatGPT while advancing AI-driven customer e...
Navatar launches an AI-powered CRM operating model that continuously captures intelligence, automates workflows, and strength...
Upland Software introduces the BA Insight Platform to deliver connected, secure, and AI-ready enterprise search experiences.
