Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Conduent launches an AI Experience Center to showcase GenAI-powered solutions that improve operations, customer experience, a...
ProductPlan acquires Winware.ai to add AI-driven customer and market intelligence, helping teams reduce risk and accelerate p...
Relativity releases aiR for Case Strategy, using generative AI to extract facts, build timelines, and accelerate litigation p...
Kroger expands its partnership with Google Cloud to deploy Gemini Enterprise CX, powering AI meal and shopping assistants for...
Voicegain acquires TrampolineAI to deliver end-to-end AI for healthcare payer contact centers, combining voice agents with re...
Qualcomm expands its decade-long partnership with Google to deliver AI-powered, software-defined vehicle platforms and next-g...
CapStone Holdings acquires Structurely to accelerate AI-driven sales automation, leveraging deep conversational data and infr...
GoML and EMB Global form a strategic alliance to help enterprises across India and South Asia scale Generative AI from pilots...
SoftwareOne launches a GenAI multi-agent cost optimization system to help enterprises measure, optimize, and scale AI agent c...
