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Agent Assist Tools
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Posh launches CoachQA, an AI-powered platform that evaluates 100% of financial contact center interactions to improve complia...
EverFast Fiber selects GOCare Digital Experience Platform to modernize customer communications, automate service updates, and...
Atento collaborates with Sanas and Thrivin to scale impact sourcing and AI-augmented customer experience, combining global ta...
8x8 announces global availability of 8x8 Engage, enabling enterprises to empower customer-facing teams with AI insights, CRM ...
Krisp introduces real-time Customer Accent Conversion AI to help contact center agents understand diverse accents, reduce cog...
UJET launches Agentic Experience Orchestration (AXO), an AI framework that unifies CX data, automates agent workflows, and in...
Zendesk plans to acquire Forethought to enhance its AI Resolution Platform with self-improving AI agents, accelerating automa...
Spectrum Business expands its partnership with RingCentral to deliver AI-powered omnichannel contact center and conversation ...
Kustomer launches a standalone enterprise AI platform that integrates with existing helpdesks like Zendesk, delivering automa...
Boost.ai introduces Adaptive Voice, enabling dynamic AI voice interactions that balance natural conversations with enterprise...
