Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Krisp introduces Voice Translation SDK, enabling real-time multilingual voice conversations, improving CX efficiency, elimina...
Assembled integrates with Genesys Cloud to enhance workforce management, improve staffing visibility, and help contact center...
8x8 introduces AI-powered CX platform upgrades to reduce handle times, improve workforce management, and deliver faster, more...
Radial introduces Commerce Solutions with AI fraud prevention and managed payment orchestration, helping retailers improve pa...
ConvoZen partners with Al-Futtaim Technologies to bring AI-driven conversational intelligence and customer experience solutio...
Truecaller partners with Nile to expand CX solutions in Egypt, improving caller verification, customer trust, secure communic...
Exotel launches Harmony, an Agentic AI CX platform in the Middle East, enabling enterprises to automate customer engagement w...
Prime Bridge Solutions launches its global CX platform to transform BPO services with scalable, secure, and technology-driven...
Genesys unveils the first LAM-powered Agentic Virtual Agent for enterprise CX, enabling autonomous, end-to-end customer reque...
Cabinetworks Group adopts eGain AI Knowledge Hub and AI Agent to modernize contact center operations, unify knowledge, and en...
