In a powerful
move to reshape the contact center landscape, Alvaria,
a global leader in compliance-driven contact center software, has announced a strategic partnership with CallMiner,
the top provider of AI-powered conversation intelligence. This collaboration
aims to elevate customer experience (CX) by uniting Alvaria’s customer engagement
strengths with CallMiner’s cutting-edge AI analytics.
By integrating Alvaria’s compliance-first outbound and digital
engagement tools with CallMiner’s advanced conversation intelligence platform,
the partnership enables organizations to unlock deep customer insights across
all channels. The result? Enhanced operational efficiency, stronger compliance,
and more personalized experiences at every touchpoint.
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“We’re
excited to deepen our relationship with CallMiner,” said Michael Judd, CEO of Alvaria. “Together, we’re
equipping organizations with actionable insights from every customer
interaction empowering them to drive growth, stay compliant, and deliver
standout experiences.”
Key Benefits of the
Alvaria–CallMiner Partnership:
·
AI-Powered
Insights at Speed
Tap into generative and agentic AI to quickly identify customer trends, risks,
and new opportunities driving faster decision-making and time-to-value.
·
Smarter Agent
Workflows
Automate call summaries and reduce after-call work (ACW), allowing agents to
focus on high-value, complex interactions that truly impact CX.
·
Scalable
& Future-Ready Architecture
Rely on CallMiner’s open, flexible framework that evolves with the latest AI
innovations keeping enterprises agile and competitive in fast-changing markets.
·
Enterprise-Grade
Compliance
Alvaria’s platform ensures organizations in highly regulated sectors like
finance, healthcare, and insurance stay compliant with ease and confidence.
·
Hyper-Personalized
Outreach
Use CallMiner Outreach to trigger follow-ups, feedback requests, and surveys
based on real-time customer behavior boosting engagement and satisfaction.
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“At
CallMiner, our mission has always been to turn every customer conversation into
a goldmine of actionable insights,” said Benedetto A.Miele, Chief Revenue Officer at CallMiner. “By effortlessly
linking Alvaria’s data with our platform, we’re empowering contact center
leaders to act faster and make smarter, more informed decisions. With AI Assist
and other intelligent features, users can unlock results quicker than ever.”
This
partnership highlights both companies' mutual dedication to innovation,
regulatory compliance, and creating meaningful business outcomes. By enabling a
seamless integration between platforms, Alvaria and
CallMiner empower enterprises with a 360-degree view of the customer journey driving
proactive service, smarter engagement strategies, and long-term brand loyalty.
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To join our expert panel discussions, reach out to
sudipto@intentamplify.com
