LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform. Brands will benefit from enhanced self-service and personalization capabilities, deeper insights into customer sentiment, and access to the latest large language models.
"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO. "By deeply embedding Google's cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale. This collaboration reinforces LivePerson's role as a leader in conversational AI and accelerates our mission to create a new era of highly efficient, personalized, and connected experiences worldwide."
"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson."
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Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's Connected Experience Platform.
"Embedding Google Cloud's AI capabilities directly within LivePerson's Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support," said Granville Valentine, Managing Director, AI GTM, Google Cloud. "Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty."
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The core of this collaboration, driven by the integration of market-leading AI capabilities, lies in empowering businesses to move from reactive support to anticipatory and personalized customer interactions across all digital channels. Key industry-shaping components include:
Intelligent Conversational Automation: Leveraging Gemini 2.5, LivePerson will enable automation of more complex, nuanced, and multi-turn conversations, significantly enhancing self-service capabilities and freeing human agents for higher-value tasks.
Real-time Agent AI Assistance: The partnership will empower contact center agents with immediate, AI-driven insights and suggested responses, ensuring consistent, efficient, and highly personalized service delivery.
AI-Powered Customer Journey Optimization: By combining Gemini 2.5 with LivePerson's vast conversational data, brands will gain deeper insights into customer sentiment and context, allowing for dynamic and adaptive customer journeys that anticipate needs and guide seamless interactions.
Embedded Model Agnostic LLM Gateway: By integrating the Vertex AI platform natively in LivePerson's environment, brands can seamlessly and securely connect to a vast and continually evolving landscape of leading LLMs to use the right AI for the right outcome.
AI Agent Blueprints: The LivePerson Connected Experience Platform delivers an intuitive conversational experience for AI agent deployment to rapidly launch, test, and evaluate on-brand autonomous agents, no code required.
AI Guardrails: LivePerson provides the enterprise-grade governance framework needed to accelerate AI adoption and value while ensuring trust, transparency and security.
Marketplace: LivePerson's Connected Experience Platform will launch on Google Cloud Marketplace this quarter, marking a pivotal step in LivePerson's deepened technical integration with Google Cloud to leverage its infrastructure and AI services. This collaboration will also include joint go-to-market strategies, co-selling programs and integrated marketing campaigns to expand reach to enterprises looking to transform customer and employee experiences with AI.
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By partnering with Google Cloud, LivePerson is uniquely positioned to redefine enterprise customer experiences, enhancing its platform with unparalleled AI sophistication and solidifying its leadership in conversational AI and digital transformation. This collaboration elevates the companies to a partnership with a joint global go-to-market and collaborative product innovation, ushering in a new era of highly efficient, personalized, and impactful customer interactions worldwide.
Source – prnewswire
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