communications. NICE Actimize, a NICE business and a global market leader in financial crime prevention and compliance, is fighting back against that challenge. The company has integrated advanced generative AI into its market-leading surveillance platform, SURVEIL-X, ushering in a new age for market abuse detection and conduct risk management.
Liberated from Hoboken, NJ, this major update empowers compliance teams with deeper insights, reduced operational overhead, and highly accurate surveillance capabilities all critical in today's highly regulated financial landscapes.
Redefining Surveillance with Generative AI
At the core of this technology lies Actimize Intelligence, a chain of generative AI products grounded on large language models (LLMs). These are miles ahead of keyword spot or rules-based detection and enable the platform to truly comprehend the actual context of communications.
From an offhand conversation to an encoded email or voice call with industry jargon, the AI can detect subtle malfeasance such as: Insider trading, Market manipulation, Collusion, Aggressive behavior, and Inappropriate sales practices.
By recognizing tone, sentiment, and intent, the AI makes its distinction between suspicious and non-suspicious communication with unprecedented accuracy.
Key Advantages for Financial Institutions
Substantial False Positive Reduction: The biggest operational headache in compliance has been the inflated volume of false positives. Conventional systems spew out alerts that sometimes turn out to be dead ends, consuming precious time.
With the generative AI upgrade, SURVEIL-X can reduce false positives by up to 85%, allowing compliance professionals to focus on real threats rather than wading through noise.
“The integration of Actimize Intelligence into SURVEIL-X marks a significant leap forward,” said Chris Wooten, EVP of Vertical Markets at NICE. “We are delivering on the promise of AI, improving accuracy while reducing workload.”
Enhanced Detection Rates: According to NICE Actimize, the new AI-powered platform can detect up to four times more true misconduct risks than traditional surveillance systems. Such a huge improvement ensures that hidden or cleverly disguised offenses get caught between the cracks.
Global Coverage with Multilingual Support: Because financial institutions are international, communication can be in dozens of languages. SURVEIL-X AI is able to deal with over 150 languages, allowing for seamless surveillance across global markets. The result is presented in clear, easy-to-understand summaries, allowing for transparency for compliance teams of different backgrounds.
Explainable AI for Transparent Alerts: Transparency is paramount in a regulatory landscape. SURVEIL-X not only flags suspicious behavior; it provides transparent explanations for why an alert was issued. If it's a suspected case of collusion or market manipulation, compliance officers receive transparent contextual analysis, making investigations easier and also more justifiable.
A Unified Compliance Ecosystem
The advanced SURVEIL-X platform is part of the broader Compliancentral environment of NICE Actimize. This AI-powered compliance suite combines communications surveillance, surveillance of trade and transactions, and gives a holistic view of conduct risk.
"Synergizing AI-driven communication surveillance with trade monitoring is more than a productivity boost - it's a paradigm shift," said Vinod Jain, Strategic Advisor with Datos Insights. "Surveillance is only as good as the data it is founded on. Cleaned-up, unified data is no longer a nicety - it's a requirement."
Compliancentral integrates structured and unstructured data from voice, text, chat, email, and trades, allowing companies to track risk indicators on all interactions and activities. This results in a more proactive, as opposed to reactive, compliance strategy.
Purpose-Built for Today's Financial Markets
SURVEIL-X accommodates a broad range of institutions, including:
Regulators: The platform makes it possible to accurately identify and quickly investigate conduct risks, such as:
SURVEIL-X is also fitted with the industry-leading case management system, featuring integrated workflows and automated trade reconstruction, reducing investigation times and leaving compliance teams audit-ready.
NICE Actimize's Legacy of Innovation
With more than two decades of leadership in the financial services sector, NICE Actimize keeps raising the bar with surveillance technology. It has more than 1,000 clients in more than 70 countries that are using the company's offerings to monitor, protect, and comply.
From cloud-native to AI-driven insights, the company remains committed to keeping companies ahead of evolving regulatory needs.
Looking Ahead
As financial crime grows more sophisticated, the technologies that catch it must grow smarter. The integration of generative AI into SURVEIL-X doesn't augment surveillance—it transforms it. Through the fusion of automation, contextual understanding, and explainable intelligence, NICE Actimize is enabling organizations to act in advance of risk, increase efficiency, and strengthen their compliance posture.
