Thursday, November 20, 2025

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Tag: Explainable Ai

NICE Actimize upgraded its SURVEIL-X solution with Generative AI via Actimize Intelligence, enabling smarter detection of market abuse across employee communic

June 02, 2025

NICE Actimize upgraded its SURVEIL-X solution with Generative AI via Actimize Intelligence, enabling smarter detection of market abuse across employee communic

In the fast-evolving world of financial crime and conduct risk today, legacy infrastructure is lagging behind in keeping up w...

Articles

Zendesk CX Trends Report 2026: Essential Takeaways for Modern Contact Centers

Zendesk CX Trends Report 2026: Essential Takeaways for Modern Contact Centers

AI in Action: Transforming Contact Centers into CX Powerhouses

AI in Action: Transforming Contact Centers into CX Powerhouses

Hyper-Personalized CX: AI’s New Role in Contact Centers

Hyper-Personalized CX: AI’s New Role in Contact Centers

Real-Time Agent Assist: Must-Have for Contact Centers

Real-Time Agent Assist: Must-Have for Contact Centers

5 Emerging Tech Trends Reshaping the Contact Center Landscape

5 Emerging Tech Trends Reshaping the Contact Center Landscape

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AI Customer Experience customer experience conversational AI AI agents Conversational AI CX Agentic AI Contact Center contact center Digital Transformation ai CCaaS generative AI customer Voice AI Generative AI AI Agents Salesforce crm