Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Agentforce enables ASGN and Salesforce to deliver unified, intelligent AI solutions that strengthen collaboration and improve...
Salesforce completes its acquisition of Informatica, strengthening data management and providing a unified foundation for tru...
Salesforce will acquire Doti, an agentic enterprise search company, adding top talent to its Israel AI hub and advancing unif...
Salesforce to acquire Spindle AI, enhancing its analytics with advanced AI agents and machine learning for faster, smarter da...
The new partnership lets marketers launch mobile-first loyalty programs, engaging customers effectively and driving stronger ...
Infosys unveils its Customer Experience Suite for Salesforce, leveraging AI to elevate customer engagement and scale the digi...
Salesforce’s Atlas Reasoning Engine uses Gemini models for hybrid reasoning, blending AI creativity with reliable business ...
Regulated and data-sensitive industries can now leverage Anthropic's Claude models within Agentforce for secure and compliant...
Salesforce teams with Stripe and OpenAI to launch Instant Checkout via Agentic Commerce Protocol, enabling faster, AI-powered...
PwC launches Agentic AI contact center with Salesforce, enabling seamless AI-driven customer engagement and boosting satisfac...
