Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Infosys Topaz™ and Salesforce Gen AI help enterprises drive agentic transformation and scale digital workforce with intelli...
Salesforce signs deal to acquire Apromore, a top process intelligence firm helping businesses discover, simulate, and optimiz...
Thunder, Salesforce & USC launch the USC Agentic AI Lab to equip students, researchers & businesses for success in an agentic...
In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.
