Infosys, a global leader in IT and consulting services, has announced the launch of its Customer Experience Suite for Salesforce, designed to help enterprises enhance customer engagement and scale their digital workforce through advanced AI-driven solutions.
The new suite builds on Infosys’ long-standing partnership with Salesforce and leverages the power of Infosys Topaz—the company’s AI-first suite of services—alongside Salesforce’s agentic AI capabilities. This collaboration aims to deliver smarter, more personalized customer experiences while optimizing enterprise operations, according to Infosys’ regulatory filing.
AI-First Approach to Customer Experience
The Infosys Customer Experience Suite integrates Agentforce solutions, enabling enterprises to streamline customer interactions and automate key business processes. It supports intelligent automation for service requests, sales inquiries, and customer support tasks while ensuring context-aware, personalized engagement across sales, service, and marketing channels.
By combining Salesforce’s AI tools with Infosys’ deep domain expertise, the suite empowers businesses to reduce manual workloads, improve responsiveness, and strengthen long-term customer relationships.
Infosys highlighted that early adopters of the suite have already seen tangible improvements in operational efficiency, including a notable reduction in transactional inquiries, spam incidents, and case handling time—resulting in faster resolution rates and higher customer satisfaction.
Driving Enterprise Productivity with AI and Automation
“By integrating cutting-edge technology offerings, such as Infosys Topaz, and a deep understanding of our clients' needs, we are empowering businesses to unlock sustainable growth, enhance productivity, and build a foundation for long-term success in an AI-powered world,” said Dinesh Rao, EVP & Chief Delivery Officer, Infosys.
The new offering reflects Infosys’ broader vision to help organizations embrace AI and automation at scale. By combining AI-powered analytics, generative intelligence, and process automation, the company aims to support businesses in achieving cost efficiency and customer-centric transformation.
Empowering Digital Transformation Across Industries
Infosys’ collaboration with Salesforce continues to evolve, focusing on embedding AI capabilities that address real-world enterprise challenges. The Customer Experience Suite is positioned as a key enabler for digital transformation across sectors such as retail, banking, telecommunications, and manufacturing—industries where personalized engagement and rapid service response are mission-critical.
With this launch, Infosys reinforces its commitment to helping enterprises modernize their digital operations, drive intelligent decision-making, and create seamless customer experiences in an increasingly AI-driven business environment.
