Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Treasure Data earns AWS Generative AI Competency, recognized for advancing tools and services that help enterprises implement...
OnviSource and Trilogy BPO offer BFO with AI and outsourcing expertise, helping UK and global firms cut costs by 65% via Cape...
Genesys invests in Scaled Cognition to boost large action model innovation, enhancing CX workflows with greater reliability, ...
PwC launches Agentic AI contact center with Salesforce, enabling seamless AI-driven customer engagement and boosting satisfac...
Talkdiscovery 10.0 by Talkmap uses agentic AI to reduce analysis time by 80%, leveraging customer and employee conversations ...
Infosys Topaz™ and Salesforce Gen AI help enterprises drive agentic transformation and scale digital workforce with intelli...
Tata Communications launches Voice AI platform with Agentic AI, offering real-time, multilingual, context-aware CX to transfo...
Ooredoo Kuwait partners with Infobip to launch CXOP with Agentic AI, transforming customer engagement and driving digital inn...
CallMiner advances its agentic AI, unifying analytics and automation to boost CX by turning customer insights into intelligen...
Thunder, Salesforce & USC launch the USC Agentic AI Lab to equip students, researchers & businesses for success in an agentic...