Monday, April 20, 2026
SuperDial, a healthcare automation platform focused on improving payer and provider outreach workflows, has officially entered a commercial partnership with Omega Healthcare, an AI-driven healthcare solutions provider. Through this collaboration, Omega Healthcare plans to strengthen its agentic AI platform by integrating SuperDial’s advanced voice AI automation technology. As a result, healthcare organizations will be able to reduce administrative workload while accelerating the time it takes to receive payments.
To begin with, SuperDial specializes in building voice AI agents that automate complex and time-consuming phone interactions in the healthcare industry. These calls typically occur between provider billing teams and insurance payers and often involve long hold times, complicated phone trees, and repetitive conversations. By introducing automation into these interactions, SuperDial helps organizations simplify critical communication processes that traditionally require significant manual effort.
Furthermore, SuperDial’s voice agents are fully compliant with HIPAA and SOC 2 Type 2 standards. These AI-powered agents can conduct outbound calls to insurers on behalf of healthcare providers and billing teams. They can navigate IVR phone systems, wait on hold, and communicate directly with payer representatives. Consequently, healthcare organizations can automate several key revenue cycle workflows, including benefits verification, prior authorization, insurance claim follow-ups, provider data validation, credentialing, and enrollment processes.
Under the new partnership, SuperDial will collaborate closely with Omega Healthcare to integrate its technology into Omega’s agentic AI platform. This platform is designed to transform operational intelligence into actionable outcomes. By embedding voice automation capabilities into the platform, Omega Healthcare aims to deliver measurable improvements in revenue cycle operations for its customers.
In addition, SuperDial customizes its voice AI agents according to the specific needs of each client. The system incorporates workflow context and success criteria unique to each organization, ensuring consistent performance and measurable operational impact. This tailored approach allows healthcare providers to achieve more efficient revenue cycle management without disrupting existing workflows.
“We are laser-focused on these calls between billing teams and payers. Billions of these calls are made every year across use cases – they’re extremely expensive and burdensome, and we want to make them a thing of the past,” said Sam Schwager, CEO of SuperDial. “By partnering with Omega Healthcare, we can bring end-to-end voice AI agents to more organizations faster – combining deep workflow integration with key capabilities like IVR tree navigation, phone number lookups, and embedding RCM context at call time.”
Omega Healthcare chose SuperDial after identifying strong strategic alignment with its mission of helping healthcare organizations operate more effectively. SuperDial’s technology complements Omega’s existing portfolio of AI-driven healthcare solutions designed to modernize operational processes.
“The powerful combination of SuperDial’s demonstrated performance and ability to streamline revenue operations with AI-driven technology, along with our human-in-the-loop expertise, made SuperDial the right partner to help us serve the healthcare ecosystem,” said Anurag Mehta, CEO and Co-Founder of Omega Healthcare. “Omega Healthcare typically develops its own AI technology solutions; however, we found significant value and a ‘time to market’ advantage by working with SuperDial. Together, we are rapidly expanding the use of voice automation to help our customers receive critical payer information faster, reduce operational strain on billing teams, and reimagine revenue cycle workflows to ultimately deliver breakthrough results.”
As administrative challenges continue to grow across payer and provider organizations, this partnership aims to modernize payer outreach processes. By replacing hours of manual insurer calls with workflow-specific voice AI agents, healthcare billing teams can recover valuable time and improve revenue cycle efficiency while maintaining compliance and operational accuracy.
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