Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Genesys Cloud tools empower employees and AI agents to work in sync, automate workflows, and drive better results through con...
ProNexis, a leading home services platform, now offers seamless AI integration through its new partnership with Connex AI to ...
Hybrid AI and human solution boosts CX for brands like Loop Earplugs, cutting response time by 50% through this powerful part...
CGI will apply its global retail expertise to drive real, measurable digital transformation outcomes for Kesko through their ...
Procedureflow partners with Laivly to combine visual guidance and AI, boosting contact center speed, accuracy, and customer e...
In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...
Millennials and Gen Z expect fast, personalized, and digital-first customer service—something traditional contact centers f...
On July 1, 2025, Fujitsu launched 1Finity, a new global subsidiary unifying its networking businesses under one brand. Combin...
