Tag: Automation

Infosys unveils its Customer Experience Suite for Salesforce, leveraging AI to elevate customer engagement and scale the digi...

Enterprises can now safely automate data protection with the ease of ChatGPT Enterprise and Claude, boosting security and sim...

The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing...

Genesys Cloud tools empower employees and AI agents to work in sync, automate workflows, and drive better results through con...

ProNexis, a leading home services platform, now offers seamless AI integration through its new partnership with Connex AI to ...

Hybrid AI and human solution boosts CX for brands like Loop Earplugs, cutting response time by 50% through this powerful part...

CGI will apply its global retail expertise to drive real, measurable digital transformation outcomes for Kesko through their ...

Procedureflow partners with Laivly to combine visual guidance and AI, boosting contact center speed, accuracy, and customer e...

In today’s AI-powered, voice-first customer service landscape, speech quality is no longer just a technical concern—it’...

Millennials and Gen Z expect fast, personalized, and digital-first customer service—something traditional contact centers f...