ProNexis & Connex AI Partner to Automate Home Services

ProNexis, recognized as the No. The leading lead response and contact center solution for the home services industry has announced a strategic partnership with Connex AI, a pioneer in intelligent automation. This collaboration marks a major step forward in enhancing customer engagement, streamlining lead management, and strengthening hybrid service delivery models for home service providers.

By integrating Connex AI’s advanced automation platform into its contact center operations, ProNexis is reshaping how businesses in the home services sector respond to customer needs. The platform’s intelligent workflows will significantly improve response times, capture more leads, and enable smooth AI-to-human transitions. This ensures that every customer interaction is not only efficient but also personalized and context-aware.

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Connex AI specializes in building automation systems that empower businesses to engage customers naturally while reducing friction in service delivery. By embedding these capabilities into ProNexis operations, the partnership enables a powerful hybrid model one that blends the scalability of AI with the empathy and expertise of live agents. This approach reflects the growing demand for fast, accurate, and human-centered customer experiences.

Importantly, ProNexis is maintaining its strong commitment to regulatory compliance and operational integrity. The company will continue to provide licensing support, compliance guidance, and bonding assurance critical factors for home service providers that operate across multiple states. These safeguards make the solution not only technologically advanced but also legally sound and reliable for businesses with diverse operational requirements.

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“This partnership strengthens our ability to provide a seamless and best-in-class customer experience,” said Ben Fox, President at ProNexis. “We're not replacing the human element we're reinforcing it with smarter tools. Together with Connex AI, we're bringing the future of customer engagement to the home services industry.”

The partnership reflects a broader trend within the customer engagement ecosystem, where enterprises are embracing AI-powered automation not to replace humans but to enhance their capabilities. Customers today expect rapid response, personalized service, and reliable outcomes and ProNexis, in collaboration with Connex AI, is stepping up to deliver on those expectations.

As home service companies continue to face growing customer demands and rising competition, this partnership positions ProNexis as a future-ready contact center solution. By combining intelligent automation with expert human support, the company is setting a new standard for how customer experience should be delivered in the home services industry.

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