Phreesia, a trusted name in patient activation, has introduced Phreesia VoiceAI a smart, always-available AI phone system created just for healthcare. Built with advanced natural language processing and real-time workflow integration, VoiceAI enables healthcare organizations to better manage high call volumes, streamline routine interactions, and deliver improved patient experiences all while avoiding additional workload for staff.
Unlike traditional phone trees, VoiceAI empowers patients to resolve common requests in their own spoken language. The AI interprets intent, triages calls, and routes them to the appropriate team member whenever clinical or administrative follow-up is needed. This ensures seamless communication and faster resolution without adding unnecessary friction.
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Smart Triage: VoiceAI understands what patients need from their voice, so there’s no need to navigate frustrating button menus.
Trusted Answers: The AI provides reliable responses based on clinical guidelines and up-to-date scheduling.
Handles Multiple Calls: It can manage many calls at once, cutting down wait times and getting patients help faster.
Seamless Integration: Staff can easily document conversations and access real-time patient info through a secure web app that works with supported EMRs.
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Phreesia VoiceAI supports the most frequent call types healthcare practices receive, including scheduling, referrals, prescription refills, clinical questions, and medical records requests. Importantly, it also manages urgent after-hours calls. Urgent cases go straight to on-call doctors via a secure mobile app, while routine requests are logged for timely follow-up providing patients with around-the-clock care.
"Phreesia has always been focused on making healthcare easier for patients, providers and staff," said Chaim Indig, CEO of Phreesia. "VoiceAI is the next big milestone in that journey and a logical extension of our platform, bringing the power of AI to one of the most resource-intensive parts of the practice the phone and delivering efficiency and better access for patients. We’re looking forward to continuing to add additional AI-enabled capabilities in the future."
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Early adopters are already seeing measurable benefits. "The primary reason we chose Phreesia VoiceAI was the significant number of abandoned calls we were experiencing," said Sumer Allen, Business Intelligence Services Manager at Urology Associates of Mobile. "Since implementation, our abandonment rate has dropped to zero, and patients truly appreciate receiving quick callbacks without the frustration of long wait times."
By bridging the gap between automation and human care, Phreesia VoiceAI sets a new standard for healthcare communication, ensuring patients receive timely, accurate, and efficient support.
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