Monday, December 22, 2025
AI-driven business process management (BPM) solutions provider 1Point1 Solutions has announced a major step in its global expansion strategy by entering the Latin American market through the acquisition of Netcom Business Contact Center S.A. This move marks a significant milestone for the company as it continues to scale its international footprint and strengthen its position in regulated customer experience environments.
Netcom is a Costa Rica–headquartered BPM firm with established operations across several Latin American countries. By acquiring Netcom, 1Point1 Solutions aims to enhance its regional presence while expanding its nearshore delivery capabilities for clients across North, Central, and Latin America.
Under a definitive share purchase agreement, 1Point1 Solutions will acquire 100 percent ownership of Netcom for a total transaction value of USD 33.37 million. The deal structure includes an upfront payment of USD 25.41 million, along with an estimated earn-out of USD 8.25 million. This earn-out component is linked to post-closing performance indicators, including EBITDA and working capital benchmarks. In addition, the company expects transaction-related expenses to be approximately USD 1 million. The acquisition is scheduled to close on or before 31 March 2026, subject to customary approvals and conditions.
Strategically, the acquisition aligns closely with 1Point1’s long-term inorganic growth ambitions. The company stated that the deal is expected to nearly double its revenue by the financial year 2027, underscoring the scale and impact of this expansion. Furthermore, the transaction supports 1Point1’s broader goal of transforming into a high-growth global organization, with a particular focus on strengthening its expertise in banking and financial services.
By incorporating Netcom’s operational footprint in Costa Rica, Colombia, and Panama, 1Point1 Solutions will significantly enhance its nearshore delivery network. This expanded presence will allow the company to serve clients in the Americas with improved agility, cultural alignment, and time-zone compatibility. As a result, customers operating in highly regulated industries will benefit from increased responsiveness, scalability, and compliance assurance.
Akshay Chhabra, Chairman and Managing Director of 1Point1 Solutions, emphasized the strategic value of the acquisition, stating, "This acquisition strengthens our presence across the Americas and expands our banking and financial services engagement, positioning us to serve clients with greater scale and resilience."
In addition to geographic expansion, the integration of Netcom is expected to enhance 1Point1’s multi-shore delivery model, which spans multiple global locations. This strengthened delivery framework will enable the company to offer seamless customer experience solutions while maintaining strict adherence to regulatory and compliance standards—an increasingly critical requirement for enterprises in financial services and other regulated sectors.
Looking ahead, 1Point1 Solutions plans to progressively roll out its generative AI–enabled platforms across Netcom’s delivery centers. These deployments are designed to improve operational efficiency, quality assurance, and compliance, while also enabling smarter, data-driven decision-making. The adoption of AI technologies is expected to further differentiate the company’s BPM offerings in a competitive global market.
Despite ongoing investments in technology, workforce development, and potential future acquisitions, 1Point1 Solutions expressed confidence in maintaining stable profitability. The company projects its EBITDA margins to remain between 25 percent and 30 percent over the medium term, reflecting a disciplined financial approach alongside its growth initiatives.
Overall, the acquisition of Netcom represents a pivotal step for 1Point1 Solutions as it accelerates its global growth journey, deepens its capabilities in high-value BPM services, and reinforces its commitment to delivering resilient, AI-driven customer experience solutions across the Americas.
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